Guest Services Manager

Element 52 Front Office Manager

Element 52 jobs in Telluride, CO offer competitive wages, great benefits and unparalleled work experience. Interested candidates who seek a career in Colorado at our beautiful resort in Telluride Colorado are invited to send introductory letters and resumes.

The targeted compensation range for this full time year round, exempt position is $55,000 - $60,000. Housing available. The position offers a competitive compensation package presented by Auberge Resorts Collection.

Job Description

This key role is instrumental in setting the tone for our guests and our team members to ensure the delivery of an exceptional guest experience.

• Will oversee, mentor and lead front office team members through all aspects of the guest journey from pre-arrival to check-out and follow-up.
• Align with the Director of Rooms and other guest services leaders to maximize hotel operations.
• Utilize tools to execute timely, thoughtful, and personalized communications and teach and train team members to do the same.
• Foster an environment that ensures consistency and a high level of guest satisfaction.
• Strive to improve guest and team member satisfaction and maximize the financial performance of the department.

Qualifications

• Minimum of one-year prior experience as a front office leader/supervisor for a luxury hotel.
• Demonstrated ability to communicate effectively and to provide directions and guidance in a clear, concise, and professional manner.
• Passion for the delivery of exceptional service and a genuine interest in working with guests in a luxury environment.
• Aptitude for working with multiple computer systems and an understanding of hotel operations and practices.

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.

Auberge Resorts Colorado LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts Colorado LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts Colorado LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.