Automotive Service Advisor

Job Description

Job Description

Service Advisor – Baker Chevrolet Buick | Coopersville, MI
Join a growing, customer-focused automotive team.

Baker Automotive Group is expanding, and we’re seeking a skilled and experienced Service Advisor to join our team at Baker Chevrolet Buick in Coopersville, MI . If you are a service professional with a strong track record of delivering exceptional customer care, managing workflow efficiently, and contributing to a high-performing service department, we invite you to apply.

Key Qualifications:

• Minimum of 5 years of experience as a Service Advisor in an automotive dealership or repair center.

• Proficiency in handling customer interactions with professionalism, empathy, and clarity.

• Strong organizational skills and the ability to manage a fast-paced, high-volume service lane.

• Experience with CDK Dealer Management System (preferred).

• Valid driver’s license and insurable driving record.

• High school diploma or equivalent required; college coursework preferred.

Position Highlights:

• Full-Time Schedule : Monday, 7:30 AM – 7:00 PM, T,W,TH 7:30-6:00 Friday 7:30-5:00

• Saturday Hours : Every 3rd 8:00-12:00

• Be the primary point of contact for customers throughout their service experience—from initial consultation to vehicle delivery.

• Accurately assess vehicle concerns, review multi-point inspections, and present clear, value-driven service recommendations.

• Maintain strong communication with customers and service technicians throughout the repair process.

• Ensure timely and organized documentation of estimates, repair orders, and warranty compliance.

• Collaborate closely with technicians and parts staff to ensure workflow efficiency and customer satisfaction.

Compensation & Benefits:

• Highly competitive compensation structure based on performance.

• Comprehensive benefits package including:

  • Medical, dental, vision, and life insurance.

  • 401(k) retirement plan.

  • Paid time off (PTO).

  • Employee vehicle and service discounts.

About Us:

Baker Automotive Group is a respected name in the West Michigan automotive community, known for our commitment to excellence, integrity, and customer satisfaction. As we continue to grow, we remain focused on attracting top talent and investing in our team's success.

If you’re a professional Service Advisor seeking a career opportunity with a strong, supportive team and a company that values excellence— we encourage you to apply today.