Jira Platform Administrator / Developer / Owner - 5228

Job Description

Job Description

Jira Platform Administrator / Developer / Owner - 5228

Location: Seattle, WA

• Initially remote during onboarding and knowledge transfer
• Non local candidates must be willing to relocate to Seattle
• Hybrid schedule after onboarding:
• • Remote Mondays & Fridays
  • Onsite Tuesdays, Wednesdays, Thursdays

Working Hours

7:00 AM - 3:00 PM PST

Initial schedule supports overlap with the UK-based Jira support team for knowledge transfer and transition activities.

Employment Type

Contract-to-Hire

Work Authorization

W2 Only - No C2C or 1099

Tier4 Group is seeking a Jira Platform Administrator / Developer who can function as both a technical expert and strategic platform owner within our Atlassian ecosystem.

This is not a traditional Jira Administrator role focused solely on ticket management and basic support. The ideal candidate will help architect, standardize, optimize, and modernize Jira and Confluence across IT, engineering, PMO, and business operations.

The environment currently supports enterprise ITSM processes, Agile delivery teams, reporting initiatives, operational workflows, and cross-functional collaboration. This role will play a critical part in improving platform governance, automation, integrations, reporting visibility, and overall operational maturity.

The ideal candidate is highly collaborative, technically strong, solutions-oriented, and capable of driving innovation beyond day-to-day administration.

Key Responsibilities

Jira Platform Ownership & Administration

• Serve as a strategic owner of the Jira and Confluence ecosystem
• Administer and optimize Jira Software, Jira Service Management (JSM), and Confluence environments
• Design and maintain workflows, screens, issue types, custom fields, permission schemes, and governance standards
• Improve platform scalability, usability, and consistency across teams and business units

Workflow Architecture & Automation

• Design scalable workflow solutions supporting ITSM, Agile delivery, and operational processes
• Build advanced automation using:
• • Jira Automation
  • ScriptRunner / Groovy
  • REST APIs
• Identify opportunities to improve operational efficiency through automation and process optimization

Integrations & Reporting

• Develop and support integrations with enterprise tools such as:
• • Okta
  • Slack
  • GitHub
  • Jenkins
  • CMDB / ITAM platforms
  • Monitoring and operational systems
• Build dashboards, reporting frameworks, and operational metrics using JQL and reporting tools
• Improve visibility into ticketing, sprint management, operational performance, and service delivery metrics

ITSM & Agile Support

• Support ITSM workflows including:
• • Incident Management
  • Change Management
  • Request Management
  • Problem Management
• Support Agile delivery teams with sprint workflows, backlog management, and engineering collaboration processes

Governance & Platform Improvement

• Perform platform audits, cleanup, governance enforcement, and performance tuning
• Support migrations, upgrades, and platform modernization initiatives
• Establish and promote Jira/Confluence best practices
• Provide user support, training, and documentation

Required Qualifications

• 5+ years of Jira administration and development experience in enterprise or mid-sized environments
• 5+ years of REST API and platform integration experience
• 5+ years of Confluence administration experience
• Strong expertise with:
• • Jira Automation
  • ScriptRunner / Groovy
  • Workflow architecture
  • JQL
  • Dashboard and reporting development
• Experience supporting Jira Serv