Automotive Service Manager

HIGH-PERFORMANCE AUTOMOTIVE SERVICE MANAGER Location: Sturgis, MI Job Type: Full-Time | Leadership / High-Performance Role ABOUT THE OPPORTUNITY Auto Park Ford is seeking a high-performance, results-driven Automotive Service Manager to lead and elevate our Service Department. This is a leadership-intensive role responsible for driving fixed operations profitability, maximizing shop efficiency, improving customer satisfaction, and building a high-accountability service team culture. This position is ideal for a leader who thrives in a fast-paced dealership environment and understands how to balance: customer experience technician productivity effective labor sales and fixed ops profitability KEY RESPONSIBILITIES Lead all Service Department operations with a focus on profitability and efficiency Drive labor sales, gross profit, and shop throughput Manage service advisors, technicians, and dispatch/RO flow Maintain and improve CSI and customer retention metrics Oversee warranty administration and manufacturer compliance Optimize scheduling, repair order management, and shop capacity Develop, train, and hold team members accountable to performance standards Partner with Parts and Sales departments to improve overall dealership performance Build a culture of urgency, accountability, and continuous improvement Ensure consistent execution of dealership processes and manufacturer standards QUALIFICATIONS Prior Automotive Service Manager or strong Assistant Service Manager experience required Proven ability to lead and improve a high-volume service operation Strong understanding of fixed operations: labor gross, effective RO flow, CSI, and productivity Ability to coach, lead, and hold teams accountable to performance standards Strong communication and customer-facing leadership skills Experience with dealership DMS systems (DealerTrack / CDK / Reynolds & Reynolds preferred) PREFERRED EXPERIENCE (HIGHLY VALUED) Experience with Medium/Heave Duty vehicles Ford dealership experience Fleet service / fleet maintenance management experience Commercial service operations or multi-line service environments High-volume dealership or multi-rooftop service operations WHAT WE OFFER Competitive base compensation based on experience Strong performance-based bonus structure tied to fixed operations results Opportunity to significantly impact dealership profitability Growth and advancement opportunities Fast-paced, high-accountability dealership environment Leadership role with real operational influence WHY THIS ROLE IS DIFFERENT This is not a maintenance-only Service Manager position. This is a performance-driven leadership role designed for someone who wants to: build a top-tier service operation increase fixed ops profitability at scale lead technicians and advisors at a high level and position themselves for executive dealership leadership Success in this role is measured by: profitability efficiency CSI and team performance *All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment* Job Type: Full-time