Youth Engagement Specialist (Hollywood)

Job DescriptionJob DescriptionTitle: Youth Outreach AdvocateEmployment Type: Non-ExemptCompensation Range: 20.00-22.25Location: Los Angeles, CAWork Schedule: Full-Time, 40 hours per weekIndustry: Nonprofit Youth ServicesCompany OverviewThis organization is a nonprofit agency dedicated to serving youth experiencing homelessness and trafficking between the ages of 18–24. The organization operates under a mission-driven model centered on respect, inclusion, and trauma-informed care, providing comprehensive support services in a safe and structured environment.Position SummaryThe Youth Outreach Advocate plays a crucial role in engaging young people on the waitlist, alumni, and current residents. This position requires balancing competing priorities while maintaining a positive and engaging presence with youth, staff, and community members. The role ensures safety and well-being across the facility while adhering to organizational policies and procedures.Key Responsibilities· Engage youth through outreach initiatives and support activities· Serve as the first point of contact for all incoming youth· Maintain professional communication across phone, in-person, and internal systems· Monitor reception area, manage calls, and direct inquiries appropriately· Sort and distribute mail for residents and alumni· Track outreach and engagement data in ETO and HMIS systems· Conduct regular internal and external safety checks of the facility· Plan and execute monthly outreach events for youth experiencing homelessness· Support conflict resolution and utilize de-escalation techniques when necessary· Maintain detailed activity logs and incident documentation· Assist in emergency situations and crisis interventions· Provide backup coverage and support additional duties as assignedRequired Qualifications· High School Diploma or equivalent preferred· Demonstrated commitment to supporting youth experiencing homelessness· Ability to work collaboratively in a team environment· Strong interpersonal and communication skills· Ability to manage multiple priorities in a dynamic settingPreferred Qualifications· Bachelor’s degree preferred· Experience working with vulnerable youth populations· Knowledge of trauma-informed care and harm reduction practices· Familiarity with adolescent development and community resources· Bilingual English/Spanish preferred· Valid driver’s license and reliable transportation preferred