Sr Director of Business Operations (Software Insights)

Overview

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. As the Head of Business Intelligence for our Software Organization, you will spearhead the use of data as a decision‑making engine at the organizational level.
What You’ll Contribute

• Lead our data analytics function and serve as the strategic voice for all business intelligence across Sales, Marketing, Customer Experience, Operations, and Technology.
• Craft a bold, exciting vision for BI and drive transformative innovation to enable next‑gen data capabilities, especially through AI and self‑serve analytics.
• Define the overall structure of the BI ecosystem; how data models, metrics, dashboards, and reports come together while ensuring all teams have a scalable and intuitive environment for navigating and consuming insights.
• Deliver impactful data solutions to surface strategic opportunities, monitor key business metrics, diagnose issues, quantify initiatives and communicate impact to the business.
• Lead, mentor, and develop a team of business intelligence professionals structured across multiple functional pods serving all core business units.
• Foster a data‑driven culture within the organization, shifting from “pulling reports” to “being alerted when it matters”.
• Manage a portfolio of projects across all business units; proactively raise resource constraints and make recommendations on prioritization.
• Own both the vision and execution path: from todays reporting environment to tomorrows intelligent analytics experience serving the entirety of the Software Organization.
Responsibilities

Craft a bold, exciting vision for BI and drive transformative innovation to enable next‑gen data capabilities, especially through AI and self‑serve analytics.
Define the overall structure of the BI ecosystem; how data models, metrics, dashboards, and reports come together while ensuring all teams have a scalable and intuitive environment for navigating and consuming insights.
Deliver impactful data solutions to surface strategic opportunities, monitor key business metrics, diagnose issues, quantify initiatives and communicate impact to the business.
Lead, mentor, and develop a team of business intelligence professionals structured across multiple functional pods serving all core business units.
Foster a data‑driven culture within the organization, shifting from “pulling reports” to “being alerted when it matters”.
Manage a portfolio of projects across all business units; proactively raise resource constraints and make recommendations on prioritization.
Own both the vision and execution path: from today’s reporting environment to tomorrow’s intelligent analytics experience serving the entirety of the Software Organization.
Qualifications

10+ years of progressive experience in business intelligence, data analytics, or related roles with proven success at senior levels.
7+ years in leadership or management positions with experience managing diverse, multi‑functional teams.
Experience working with executive stakeholders across Sales, Marketing, Operations, and Technology organizations.
Deep expertise in SQL, cloud‑based data warehouse platforms (AWS, Snowflake, etc.), CRM Systems (Salesforce), and other software systems.
Proven experience building BI functions and designing reporting systems, including governance of KPIs, reporting processes, data modeling and dashboard development.
Bachelors degree in Statistics, Computer Science, Engineering, Analytics, or related field.
Benefits

Highly competitive compensation, benefits and rewards programs.
Inclusive culture with core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
People‑first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
Targeted base pay range: $143,500 to $225,500 (reflecting differences in candidate knowledge, skills and experience).
Equal Opportunity Employer

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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