FRANCHISE BUSINESS CONSULTANT - OPS CONSULTANT

divh2Operations Consultant/h2p*** This role will support our Maryland, Pennsylvania, New Jersey, New York markets ***/ppThe Zaxbys Support Center is looking for an Operations Consultant to join the Field Operations team. The Operations Consultants role increases the overall performance of Zaxbys restaurants by executing objectives outlined in accordance with the Zaxbys Strategic Plan. This position visits all stores within a designated region as frequently as possible. This position is responsible for assisting in optimizing assigned restaurant performance while operating in accordance with protecting brand standards and maximizing profit and growth for the franchisee community./ppAs we continue to grow, our strategies have set us up for success to be the top offering in Chicken Fingerz, Boneless Wings and Zalads. Wed love to have you as part of our team!/ppThis position is field-based and requires up to 75% travel./ppBenefits Include:/pulliMedical, Dental and Vision insurance/liliCompany-paid Short and Long-Term Disability insurance/liliCompany-paid Basic Life and Critical Illness insurance/lili401K participation with Company match/lili50% off meal discount at company-owned locations/liliChild Care Assistance/liliEducation Assistance Program/liliParental Leave/liliPTO and Company Holidays/li/ulpEssential Job Functions/ppEssential duties may include but are not limited to the following:/pulliConduct shoulder-to-shoulder hub trainings and 100% follow ups along with any additional company initiatives/liliPrepare for store visits and or meetings beforehand by researching and reviewing metrics and root causes relative to performance/liliVisit each restaurant at minimum once per quarter (more frequently if needed)/liliProtect the brand and follow Zaxbys procedures on inspection failures through Steritech (RER and Food Safety) Follow ups Coaching when appropriate/liliSubmits projects, documentation, recaps, and reports by deadline assigned by Field Operations Manager and archived for future reference/liliStore observations are documented accurately and thoroughly using established SMART goals during follow up visits scheduled/liliKeep a detailed rolling 30-day calendar with work related visits and activities/liliSend out regional bi-weekly email with required metrics (Scorecard) and analysis/liliEnsure documentation is stored in a timely manner on the ZDrive or current system/liliCollaborate with other departments (e.g. Design Construction, Training, Ops Services, Menu Innovation, Marketing and IT)/liliDemonstrate brand values and culture through personal representation and participation in meetings and company related events and activities/liliEffectively delivers appropriate feedback to licensees with a CEO of the Region mindset/liliFoster accountability and commitment with franchisees and above store managers in region through influence and relationship building/li/ulpKey Competencies/pulliStrong negotiation and persuasion skills/liliMust attain and maintain ServSafe certification/liliCurrent working knowledge of applicable state and federal workplace health and safety regulations/liliAbility to facilitate a complete understanding of operational procedures to above-store management and franchisees/liliProficiency in Microsoft Word and Microsoft Excel/liliExcellent public speaking and presentation skills/liliInterpersonal skills to build and maintain strong relationships/liliBusiness acumen with analytical skills to promote active ongoing compliance to Zaxbys operations standards/li/ulpEducation and Experience Guidelines/pulliEducation: Bachelors degree in Business/Management preferred; OR equivalent combination of education and experience/liliExperience: 2+ years of related experience and/or training in restaurant operations, finance, business, training and/or leadership; previous experience in business consultant role ideal/liliOther: Valid drivers license, vehicle insurance, and reliable transportation; clean motor vehicle report/li/ulpZaxbys Franchising LLC is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state or local law./p/div