Resident Service Coordinator

Job Description

Job Description

Position Overview

If you're compassionate, organized, and enjoy helping others, we'd love to have you join our team!

Berkshire Nursing & Rehabilitation Center is a 175-bed skilled nursing and rehabilitation facility in West Babylon, NY, dedicated to providing exceptional care and a welcoming experience for every resident. We are currently seeking an Resident Service Coordinator to support the admission process while helping ensure a welcoming and positive experience for residents, families, and visitors.

Responsibilities

• Welcome new residents, families, and visitors in a friendly and professional manner.

• Assist with the admission process, including completing admission agreements and required paperwork accurately and efficiently.

• Process new admissions and ensure all documentation is completed in a timely manner.

• Assist with check-in and orientation for new residents and their families.

• Coordinate with hospitals, insurance providers, and internal departments regarding prospective and incoming admissions.

• Coordinate with nursing, housekeeping, and other departments to ensure resident rooms are prepared and ready prior to new admissions.

• Help ensure necessary supplies, equipment, and other arrangements are in place prior to a resident's arrival.

• Provide information about facility services, amenities, daily activities, therapy schedules, dining options, and other resources.

• Respond to resident and family questions or concerns and direct them to the appropriate department when necessary.

• Serve as a liaison between residents, families, and facility staff to help facilitate effective communication and a positive experience.

• Support admissions and marketing efforts, including assisting with tours and providing information about the facility.

• Monitor visitor access and maintain visitor logs in accordance with facility policies.

• Document and follow up on resident and family service requests as needed.

• Assist with various administrative and resident-facing tasks to support the overall resident experience.

Qualifications

• High School Diploma or GED required; Associate's or Bachelor's degree preferred.

• 1-2 years of healthcare experience required. Experience in admissions, medical administration, front desk coordination, insurance verification, scheduling, patient services, or similar healthcare roles is preferred.

• Compassionate, professional, and committed to providing outstanding customer service.

• Strong organizational skills with the ability to manage multiple priorities.

• Excellent verbal and written communication skills.

• Strong interpersonal and problem-solving skills.

• Ability to build positive relationships with residents, families, referral sources, and staff.

• Able to work independently with minimal supervision.

• Proficiency with Microsoft Office and comfort using electronic record systems.

• Experience using online referral platforms, including Navi and Allscripts, is preferred.

• Multilingual ability is a plus.

Knowledge of HIPAA guidelines and sensitivity to confidential information is a plus.