Logistics Specialist - Middle Mile Payment Disputes

Logistics Specialist - Disputes

Join a dynamic team within a pioneering transportation network. The focus is on ensuring successful carrier partnerships and delivering freight quickly, accurately, and cost-effectively. This high visibility role offers a chance to make a significant impact within a rapidly growing market.

Responsibilities

• Identify, investigate, and resolve payment disputes for the Transportation Services network carrier base.
• Resolve carrier claims on invoice payments in accordance with company policies.
• Read and verify payment policies/contracts to determine payment requirements.
• Ensure accurate and timely resolution of carrier payment disputes.
• Maintain Service Level Agreement (SLA) promises to carriers.
• Meet or exceed established daily quota goals.
• Collaborate with carriers and cross-functional departments.
• Adapt to changing business requirements.
• Support ad-hoc requests and payment-related initiatives.
• Engage with internal teams to improve payment processes and ensure customer satisfaction.

Essential Skills

• High school diploma or equivalent.
• Proficiency in Microsoft Office, especially Excel (pivot tables, charts, data cleansing, etc.).
• Previous logistics or operations experience, preferably in a warehouse setting.
• Ability to manage large data sets for performance and process improvements.
• Flexible schedule availability, including weekends, nights, and holidays.
• Experience in B2B customer support, supply chain, program management, transportation, freight, and third-party logistics.

Work Environment

The role is 100% onsite with schedules consisting of 410-hour shifts, covering all 7 days of the week. Shifts are divided into front half (Sunday Wednesday) and back half (Wednesday Saturday) with start times ranging between 6 am - 9 am.

Job Type & Location

This is a Contract position based out of Nashville, TN.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)