Janitorial Operations Manager

Job Description

Job Description

Company Overview

Founded in 1952, Marsden Services is a trusted provider of facility services to clients across the United States. We deliver high-quality, professional solutions spanning janitorial, security, HVAC, calibration, emergency response, and full-service facility management.

At Marsden, our success starts with our people. We are committed to creating an environment where employees can grow, thrive, and build meaningful careers. We invest in our teams, empower development, and believe that when our people succeed, our business does too.

A career with Marsden means joining a company that values your contributions and provides the support and opportunities to help you reach your full potential.

Job Description

The Operations Manager will oversee a regional operation and will lead the team in executing the highest level of customer care.  The Operations Manager will oversee the training and development of a team, and will provide a safe and respectful work environment for all.

Key Responsibilities

• Establishes and maintains excellent customer relations through daily contact and customer visits, taking all actions necessary to ensure completion and quality of required scope of work.
• Leads and Develops Team – Staffing, decision-making, motivating, facilitating and process improvement; Provides regular performance feedback; Develops team member’s skills and encourages growth
• Provides accurate and timely information to human resources regarding current staffing and future staffing needs; Actively participates in recruiting process with recruiters and leadership staff
• Responds to customer complaints by coordinating the activities of area managers and their staff
• Ensures all associates are properly trained with a focus on long term retention
• Handles administrative duties to include, but not limited to: timekeeping, payroll, documentation of employee performance and safety, and maintaining inventory of necessary supplies
• Maintains a safe work environment for self and employees by enforcing the Company’s safety, recognition, and training programs
• Assigns tasks to associates and inspects completed work for conformance to standards
• Performs other related duties assigned by management

Skills and Qualifications

• Must have a coaching mindset and be a champion of your team.
• Clearly and effectively formulate directions for others, effectively conveying expectations and what success looks like.
• Build authentic relationships within the organization, with customers, and with the community. Strong employee and client focus.
• Demonstrated ability to solve complex problems
• Possess personal qualities of integrity, credibility, and commitment to the organizational values
• Exceptional communication, organizational and interpersonal skills, with strong ability to make decisions and collaborate across the business
• Proficient written and verbal English communication
• Ability to work in a fast-paced environment with changing priorities.

Education and Experience Required

• 3+  years of leadership experience in a facility service, janitorial or similar service-based related industry
• Experience in a mobile leadership role with responsibility for a decentralized workforce and multiple customers
• Experience working with a diverse population is required.  Bilingual is preferred
• Hours will vary and typically occur outside of normal business hours; must have scheduling flexibility to best serve our customer and the team

Physical Demands

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle or feel objects and tools or controls; reach with hands and arms; climb, stoop, kneel or crouch; talk or hear; and taste or smell. The employee must regularly lift and/or move up to 15 pounds and frequently lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

EEO Statement

Marsden Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status with regard to public assistance or any characteristic protected under federal, state or local law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.