Sales Admin

To perform this job successfully, an individual must perform each essential duty satisfactorily: Collaborate with and support assigned sales team members to achieve monthly team quota Utilize NetSuite’s CRM/ERP software as well as using TEAMS for all aspects of order processing to include Purchase Orders (POs), Sales Orders (SOs), equipment returns as well as entering and updating customer and vendor account information. Answer incoming phone calls on the Tri Tower Telecom operator line and direct to the appropriate party Entering V-Quotes (Data entry for part number cost quotes from vendors in NetSuite) Daily monitoring of Sales order statuses and communicate to sales rep and customer when needed. Send/email customers their shipping tracking numbers after orders ship Daily auditing and tracking of incoming POs using UPS, FedEx, USPS and freight company websites. Simultaneously manage multiple sales administration tasks with the highest level of accuracy and details Maintain communication with internal departments for order status and fulfillment Process RMAs (customer returns) and VRAs (vendor returns when applicable) as well as replacement orders Process credit card, PayPal and other payments FedEx and UPS - create shipping labels for customer returns when needed (PO’s and ebay orders occasionally) Attend sales meetings and assist with addressing sales strategies as needed Deliver excellent customer service to ensure ongoing sales and a high level of customer satisfaction Performs other duties as assigned EDUCATION AND EXPERIENCE Associate’s degree in business or related field required A minimum of 3 years of experience in a sales administrative role, or equivalent combination of education and experience required Experience working in the Telecom Industry preferred Proven work experience in account management Experience with CRM/ERP software preferred Proficient in Microsoft Office Suite #J-18808-Ljbffr HR-Work