Front Desk Agent

Front Desk Agent

The Front Desk Agent is responsible for providing exceptional service to guests during their stay. The primary focus is on welcoming guests, ensuring smooth check-ins and check-outs, and addressing guest inquiries and issues in a friendly, efficient manner.

Pay Range: $15.00 based on experience and qualifications

Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Greet and welcome guests upon arrival, ensuring a warm and positive first impression. Register guests into the hotel’s system, verifying reservation details, address, and payment information.

Promote and enroll guests in the hotel’s loyalty program, providing recognition and benefits to members.

Process payments during check-in and check-out, manage a house bank, and accurately report daily receipts.

Assist guests with service requests, such as issuing keys, handling safety deposit boxes, and posting miscellaneous charges.

Respond promptly and effectively to guest complaints, providing solutions and escalating as necessary.

Answer telephone calls courteously, providing accurate information and service. Handle reservations with efficiency and accuracy.

Assist with hotel shuttle or transportation services, ensuring timely and courteous service.

Assist guests with luggage upon arrival and departure.

Be knowledgeable about the local area, hotel services, and amenities, providing helpful information to guests.

Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes.

Be aware of and prepare for incoming VIP guests.

Follow all company Standard Operating Procedures and perform additional tasks as directed by the General Manager.

Exhibit a positive and cooperative attitude as part of the team.

Communicate effectively with coworkers and contribute to a supportive work environment.

Handle and account for keys properly.

Understand and adhere to emergency procedures and security policies.

Ensure the confidentiality and protection of guest room numbers.

Promote hotel amenities and upgrades to guests to enhance their experience and increase revenue.

Must maintain a neat, clean, and well-groomed appearance in accordance with company standards

Education: High School diploma or equivalent.

Experience: Prior experience in a customer service role preferred.

Strong verbal and written communication skills.

Basic computer skills.

Knowledge of the hotel, its services, and the surrounding area.

Ability to stand for extended periods, up to 8 hours.

Ability to lift up to 15 lbs on occasion.

Willingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs.

Health & Wellness

Medical

Dental

Vision

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Financial Security & Peace of Mind

Basic Life Insurance & AD&D

Voluntary Life Insurance

Voluntary Short-Term Disability

Voluntary Long-Term Disability

Critical Illness, Hospital Indemnity & Accident Plans

Pet Insurance

401(k) Retirement Plan

Time to Recharge

Paid Time Off (PTO), available as it’s accrued

Ivy Hospitality is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Ivy Hospitality participates in E-Verify

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.