Front Desk Agent

Job Description

Job Description

The Front Desk Agent plays a crucial role in creating a welcoming and efficient experience for guests at the hotel. Working within a small team and reporting directly to the Hotel Manager, this role involves managing guest check-ins and reservations, handling customer inquiries, and providing accurate information to ensure guest satisfaction. The Front Desk Agent operates on rotating shifts and utilizes the property's specific management system to maintain seamless operations.

Responsibilities

• Manage guest check-ins and check-outs efficiently
• Handle reservation management via property management system
• Assist customers with inquiries and provide accurate information
• Answer and manage incoming phone calls professionally
• Resolve guest complaints promptly to ensure satisfaction
• Perform cashiering duties including billing and payments
• Maintain accurate records and documentation
• Monitor the lobby area to ensure a safe and pleasant environment
• Coordinate with other hotel departments for smooth guest services

Required Qualifications

• Entry-level experience in hospitality

WALK-INS ARE WELCOME
WE PREFER FOR YOU TO COME TO OUR HOTEL IN PERSON, TO FILL OUT AN APPLICATION.
Your scheduled shifts will be from 3-11pm. I am looking for a part-time employee to cover 2 to 3 shifts per week. We will NOT BE OFFERING FULL-TIME. This is a part-time roll at our property. We are also looking for a candidate who is flexible and willing to pick up a shift or two incase someone is sick or on vacation. Ultimately "a team player".
HOLIDAYS AND WEEKENDS may be rotated based on time of tenure. You must be willing to work both.
YOU MUST BE RELIABLE AND RESPONSIBLE. CALLING OFF FROM WORK WILL NOT BE TOLERATED AT ALL. We are an essential business and open 24/7. YOUR PRESENCE WILL BE EXPECTED. To simplify it. We are looking to hire mature responsible adults.

Company Description

WALK-INS ARE WELCOME\nWE PREFER FOR YOU TO COME TO OUR HOTEL IN PERSON, TO FILL OUT AN APPLICATION. \nYour scheduled shifts will be from 3-11pm. I am looking for a part-time employee to cover 2 to 3 shifts per week. We will NOT BE OFFERING FULL-TIME. This is a part-time roll at our property. We are also looking for a candidate who is flexible and willing to pick up a shift or two incase someone is sick or on vacation. Ultimately "a team player". \nHOLIDAYS AND WEEKENDS may be rotated based on time of tenure. You must be willing to work both.\nYOU MUST BE RELIABLE AND RESPONSIBLE. CALLING OFF FROM WORK WILL NOT BE TOLERATED AT ALL. We are an essential business and open 24/7. YOUR PRESENCE WILL BE EXPECTED. To simplify it. We are looking to hire mature responsible adults.