Field Case Manager

Field Case Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Field Case Manager based in Canada. This 12-month contract role offers an opportunity to make a meaningful difference in patients' healthcare journeys. You will serve as a trusted point of contact for healthcare providers, patients, and program partners within your designated region. Working primarily from a dedicated home office, you will also visit healthcare professionals and clinics to build strong in-person relationships. You will help patients and providers navigate therapy access, reimbursement, enrollment, and authorization processes. The role combines clinical knowledge, patient advocacy, organization, and relationship management in a dynamic healthcare environment. You will take ownership of complex processes while identifying opportunities to improve service quality and patient support. This is an autonomous and flexible position suited to a healthcare professional who is motivated by patient impact and collaborative problem-solving.

Accountabilities:

• Serve as the primary contact for physicians and healthcare provider teams within the assigned territory.
• Communicate with patients and program stakeholders as required, developing and maintaining trusted professional relationships.
• Educate healthcare providers and their staff about program services, patient support resources, therapy navigation, reimbursement, and enrollment processes.
• Review patient charts and ensure all required documentation is accurate and complete, including special authorization forms, enrollment documentation, and prescription renewals.
• Take ownership of the special authorization process, ensuring submissions are timely, accurate, and appropriately supported to facilitate reimbursement.
• Provide physicians with ongoing updates and guidance regarding patient status, program changes, processes, and relevant best practices.
• Adapt program services to meet the specific needs of healthcare providers and patients across both in-clinic and remote settings.
• Identify challenges and proactively develop solutions that improve the quality and effectiveness of patient support.
• Collaborate closely with program colleagues and healthcare professionals to coordinate activities and deliver a consistent patient-centered experience.
• Participate in healthcare education events with healthcare professionals when required, including occasional events outside standard business hours.
• Follow established program performance standards, procedures, privacy requirements, and operational guidelines.

Requirements:

• Registered Nurse (RN), Bachelor of Science in Pharmacy, another relevant science degree, or equivalent transferable healthcare experience.
• Knowledge of Canadian public and/or private third-party reimbursement environments.
• Previous case management experience is an asset.
• Bilingual English and French communication skills, both written and verbal, are required for positions supporting Quebec and New Brunswick.
• Strong understanding of medical terminology and the ability to communicate confidently with physicians and healthcare teams.
• Exceptional interpersonal and customer-service skills, with the ability to establish credibility and build trusted professional relationships.
• Strong analytical, organizational, prioritization, and time-management skills, with the ability to manage multiple tasks and competing priorities.
• Excellent written and verbal communication skills, with a strong attention to detail and results-oriented mindset.
• Ability to work independently in a remote environment while collaborating effectively with colleagues and program stakeholders.
• Comfortable adapting to changing priorities, ambiguity, and evolving program requirements.
• Strong computer literacy and proficiency with Microsoft Office applications.
• Ability to exercise sound judgment, demonstrate a sense of urgency, and maintain accuracy when handling sensitive patient and healthcare information.
• Valid, unrestricted, non-expired driver's license and access to a personal vehicle.
• Ability to attend required healthcare education events, including occasional activities outside regular business hours.
• Ability to maintain a private, dedicated home-office space suitable for company-provided equipment.

Benefits:

• 12-month contract opportunity with a full-time schedule.
• Primarily remote work from a dedicated home office, combined with meaningful in-person interaction with healthcare professionals and clinics.
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage where applicable.
• Resources supporting physical, emotional, financial, and social well-being.
• Family-focused support that may include backup dependent care, adoption assistance, family-building support, and caregiver resources.
• Paid parental leave and other family-friendly benefits.
• Access to behavioral health and wellness resources.
• Training and professional development programs to support continued career growth.
• Mentorship opportunities and employee resource groups.
• Opportunities to participate in volunteer and community activities.
• A patient-centered environment where your clinical expertise and relationship-building skills can directly contribute to better healthcare access and outcomes.