Account Specialist

Job Description

Location: North Palm Beach, FL | Frisco, TX | Wilmington, DE | Shelton, CT (Hybrid)

In this position, you'll be based in our Frisco office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

Computershare Entity Solutions helps organizations navigate complex compliance, governance, and registered agent requirements. As part of our Registered Agent Services team, you'll play an important role in supporting small and medium-sized business clients while contributing to both client retention and business growth.

This role offers the opportunity to develop expertise across registered agent services, corporate compliance, and business filings while partnering closely with clients and internal teams. You'll work in a collaborative environment where delivering exceptional client experiences and identifying growth opportunities go hand in hand.

A role you will love

As an Account Specialist, you'll serve as the primary point of contact for a portfolio of small and medium-sized business clients, providing support related to registered agent services, corporate compliance, and filing services. You'll be responsible for managing customer relationships, coordinating service requests, resolving issues, and helping clients get the most value from our solutions.

In addition to supporting existing clients, you'll play a key role in business growth by converting inbound sales opportunities, identifying client needs, and recommending additional services that help support their business goals.

Other key responsibilities include:

• Serving as the primary point of contact for a portfolio of small and medium-sized business clients
• Ensuring client orders are fulfilled accurately and in a timely manner
• Responding to client inquiries and requests with a high level of service and professionalism
• Maintaining accurate client and order information within internal systems
• Supporting customer retention efforts and maintaining strong client relationships
• Converting inbound sales opportunities from referrals, web leads, and other channels
• Identifying opportunities to introduce clients to additional Entity Solutions services
• Meeting or exceeding sales and business development goals
• Building product and industry knowledge to become a trusted resource for customers
• Collaborating with fulfillment, compliance, billing, and operational teams to deliver positive client outcomes

What will you bring to the role?

Required:

• Strong customer service and relationship management skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and deliver high-quality work in a fast-paced environment
• Strong attention to detail and organizational skills
• Ability to work independently while collaborating effectively with internal teams
• Problem-solving skills and the ability to research and resolve customer issues
• A customer-first mindset with a commitment to delivering exceptional service
• Ability to identify customer needs and recommend appropriate solutions
• Professionalism, sound judgment, and strong personal accountability

Preferred:

• Experience in customer service, account management, registered agent services, corporate compliance, legal support, corporate filings, or a related business environment
• Experience managing customer relationships and resolving client issues
• Experience working within service level agreements and operational processes
• Familiarity with corporate compliance or registered agent services
• Experience supporting business development, sales, or client retention initiatives

Rewards designed for you

Paid parental leave, flexible working, and a caring and inclusive culture

Health and wellbeing rewards that can be tailored to support you and your family, including paid time off, observed holidays, medical, dental, and vision plans

Invest in your future with 401k matching, setting aside salary to purchase shares in our company and tax-advantaged flexible spending plans, including healthcare, dependent care, and commuter

Income protection Our package includes short and long-term disability benefits, life insurance, and supplemental life insurance

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub

Computershare will use data analytics and artificial intelligence systems to help recruiters analyze and assess candidate and application information. These systems make our application and review process more efficient and assist our team in identifying candidates based on professional qualifications, skills, and experience commensurate with the role applied for. All outputs from these systems are evaluated by our recruiters and are not the sole source of whether to consider a candidate for employment.