Patient Solution Specialist Supervisor

Job Description

Job Description

Description:

UCFS strives to use person-centered care to improve the health and well-being of everyone in our community. Share in our vision of being Eastern CT’s best choice for patient-centered healthcare!

We are currently seeking a Patient Solution Specialist Supervisor who will be responsible for overseeing the operation of patient navigation services, ensuring courteous and professional customer service. Your role will include supervising a team of Patient Solution Specialist, managing work schedules, and ensuring that all team members are adequately trained and equipped to handle incoming calls, conduct client intakes, assess patient social determinants of health and provide information about UCFS Health Care services. You will play a key role in improving health outcomes and reducing health disparities by overseeing the delivery of high-quality patient navigation services.

Expected Scheduled: Full-Time, 40 hours/week; Monday through Friday, 8:00am- 5:00pm

Supervisory Responsibilities

• Oversee the work of Patient Solution Specialist.
• Conduct performance evaluations and provide ongoing feedback and support to team members.
• Coordinate training and professional development opportunities for staff.
• Manage team schedules to ensure adequate coverage and efficient service delivery.

Duties and Responsibilities:

• Supervise the operation of a multi-line telephone system, ensuring calls are answered and transferred efficiently.
• Monitor the team's customer service quality, addressing inquiries and providing support for UCFS Health Center services.
• Ensure proper call handling procedures and protocols are followed.
• Oversee the initial client intake process, ensuring accuracy in the entry of demographic and insurance information.
• Supervise insurance verification processes.
• Provide guidance in telephonic and in-person support for clients/patients, including assessments for social determinants of health.
• Facilitate communication plans, timelines, and follow-ups for ongoing client support.

Why UCFS?

Our team is passionate about the services we provide and is committed to making a difference for our clients and community. At UCFS, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the complex needs of those we serve. We work collaboratively across programs at our agency to remove barriers and streamline access to services including behavioral health services, primary care, dental, case management and more. If you are committed to improving the health and well-being of our community, we encourage you to apply for this exciting opportunity.

• Bachelor's degree in a related field preferred.
• Five to seven years of related experience in patient navigation or customer service, including supervisory roles.
• Call Center experience is strongly preferred.
• Demonstrated experience in a supervisory role is strongly preferred.
• Equivalent combination of education and experience may be considered.

UCFS offers a comprehensive benefits package including:

• Flexible schedules
• Competitive salaries
• Generous paid time off including 3 weeks' vacation, 4 floating holidays and 10 sick days each year
• Medical, dental and vision insurance
• 401(k) plan with 6% employer contribution
• Paid life and disability insurance
• Employee Assistance Program (EAP)
• Additional voluntary benefits
• Public Service Loan Forgiveness eligibility

UCFS is committed to providing equal employment opportunities to all applicants and employees as protected by applicable federal and/or state law.