Client Success Manager

TDIndustries

Job Summary

The Client Success Manager (CSM) is responsible for managing the day-to-day relationship and service delivery for assigned clients, ensuring high levels of satisfaction, retention, and contract performance. The CSM partners closely with operations, sales, and engineering teams to ensure that client expectations are consistently met and that TDIndustries delivers exceptional service results.

Essential Duties

Serve as the primary point of contact for assigned clients, ensuring clear communication, timely and effective issue resolution, and alignment on service delivery.
Partner with internal operations and service teams to address performance issues impacting overall client satisfaction.
Support client onboarding, renewals, and satisfaction reviews.
Track and analyze key client metrics, including response times, work order completion, and customer satisfaction (NPS).
Identify opportunities to improve service delivery and client experience through proactive communication and issue resolution.
Partner with operations and business sales teams to identify upsell opportunities and support proposal and pricing development.
Maintain accurate and up-to-date client records within the CRM system, ensuring visibility of key account activities and touchpoints.
Coordinates with the Business Development Manager to ensure a smooth hand-off of new clients, ensuring a smooth transition into contracted services.
Contribute to retention reporting, performance tracking, and internal account reviews.

Minimum Requirements

Bachelor's degree in Business preferred or significant relevant experience considered.
5+ years of experience in client relationship management, customer success, or service delivery-preferably within facilities services, maintenance, or technical operations.
Proven ability to manage multiple client relationships and competing priorities.
Strong interpersonal, communication, and problem-solving skills.
Understanding of service delivery and operational performance metrics.
Experience using CRM platforms (e.g., HubSpot, Salesforce, or equivalent).
Detail-oriented and highly organized with a focus on accountability and follow-through.
Ability to work collaboratively with cross-functional teams to achieve client success outcomes.

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Client Success Manager in Tempe, AZ vacancy

Client Success Manager
...Job Description The Client Success Manager (CSM) is responsible for managing the day-to-day relationship and service delivery for assigned clients, ensuring high levels of satisfaction, retention, and contract performance. The CSM partners closely with operations,...
Suggested
Contract work
Insight Global
Tempe, AZ
4 days ago
Client Success Manager
...Client Services Manager iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a skilled and experienced... ...the most talented engineers in the country. The Client Success Manager (CSM) plays a critical role in ensuring exceptional...
Suggested
iT1
Tempe, AZ
2 days ago
Client Success Manager
...Client Success Manager The Client Success Manager (CSM) is responsible for owning the end-to-end success of assigned client accounts utilizing the company's Learning Management System (LMS). Serving as the primary point of contact, the CSM ensures successful onboarding...
Suggested
INHABIT
Chandler, AZ
3 days ago
Client Success Manager
...headquartered in Tempe, AZ, is looking for a skilled and experienced Client Services Manager to join our Consulting team. iT1 has been ranked as one of... ...the most talented engineers in the country. The Client Success Manager (CSM) plays a critical role in ensuring exceptional...
Suggested
Local area
Remote work
Shift work
IT1
Tempe, AZ
3 days ago
UKG Ready Client Success Manager
$58.97k - $69.99k
...comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The... ...out more by visiting . Position Summary Results-driven Client Success professional responsible for managing a portfolio of clients...
Suggested
Full time
Temporary work
Work at office
Flexible hours
Shift work
Distro
Chandler, AZ
3 days ago
Senior Client Success Manager
$104.1k - $172.5k
...innovative, and inclusive workplace where your ideas are valued, and your growth is supported. Your role at a glance The Senior Client Success Manager is responsible for the onboarding, implementation, and lifecycle account management for Hyperscale or mid-size to large...
Full time
Temporary work
Work experience placement
Work at office
Local area
Remote work
Flexible hours
Night shift
3 days per week
NTT DATA
Mesa, AZ
1 day ago
Client Partner
$68k - $102k
...Client Partner We're hiring a Client Partner to drive growth through strategic customer... ...role blends consultative relationship management, business development, market strategy,... ...Determine key client stakeholders needed for successful management of demand-side deliverables....
Full time
Contract work
Temporary work
Work at office
Schneider Electric
Tempe, AZ
4 days ago
Associate Client Success Manager
...intelligent banking together and enjoying the journey along the way. Why This Role Matters The Associate Customer Success Manager supports the Client Success team in delivering a consistent, proactive, and high-quality experience for Kinective Clients. This role...
Immediate start
Flexible hours
Kinective
Gilbert, AZ
10 days ago
Client Success Manager
...of life insurance and basic financial literacy ◾Conduct virtual client meetings using warm, pre-qualified leads (no cold calling) ◾Provide... ...recommendations that meet each family's needs ◾Build and manage your own client portfolio with guidance from experienced mentors...
Full time
Globe Life: Moore Organizations
Chandler, AZ
2 days ago
Client Service Supervisor
...Holdings offers industry-leading wealth management platforms for independent wealth management... ...businesses and deliver exceptional client service. We combine advanced business management... ...Independence, enabling the growth and success of investing clients and the advisors...
Kestra PWS
Tempe, AZ
3 days ago
Client Service Senior Manager
...Lead a team or teams of Client Service professionals who advise our moderate to complex Commercial Bank clients. Manage multiple internal and external relationships to provide our... ...-service solutions with a high degree of success Solicit feedback on product and...
Work experience placement
Work at office
JPMorgan Chase Bank, N.A.
Tempe, AZ
1 day ago
Client Experience Manager
$27.93 - $46.55 per hour
...impact and more, you'll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals. Job Overview: The Client Experience Manager (CEM) in Client Compensation is responsible for owning escalated matters to...
Work from home
LPL Financial
Tempe, AZ
3 days ago
Client Experience Manager
$27.93 - $46.55 per hour
...an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals. The Client Experience Manager (CEM) in Client Compensation is responsible for owning escalated matters to completion and...
Work from home
LPL Financial
Tempe, AZ
2 days ago
Client Support Coordinator - Enterprise Learning
$15.58 - $26.11 per hour
ADP is hiring a Client Support Coordinator - Enterprise Learning. Are you a customer-focused professional, fluent in Spanish and English... ...Support Coordinator - Enterprise Learning, you will provide management of and ongoing support for the learning systems utilized by the...
Minimum wage
Temporary work
Local area
ADP
Tempe, AZ
3 days ago
Customer Success Manager
...Technical Client Success Manager Crexendo Inc., powered by NetSapiens, is a customer-centric organization committed to delivering an exceptional experience across our cloud communications software platform. We are seeking a highly motivated, technical Client Success...
Work at office
Crexendo
Tempe, AZ
2 days ago
Client Services Coordinator
...Saturdays 6:00am to 9:00 am Community Medical Services (CMS) is seeking a Client Services Coordinator to be the welcoming face of our clinic. Under the supervision of the Clinic Manager, you will greet clients and visitors with professionalism, compassion, and a trauma...
Full time
Temporary work
Work at office
Monday to Friday
Flexible hours
Shift work
Night shift
Community Medical Services
Tempe, AZ
3 days ago
Client Relationship Manager, Servicing
...Client Relationship Manager Zippy was founded with one mission: to make getting a loan for a manufactured home simple, fast, and fully online... ...Equity for All : As a part of our commitment to shared success, all employees receive equity in the company, allowing you...
Currently hiring
Remote work
Work from home
Flexible hours
Zippy
Tempe, AZ
2 days ago
Custody Client Service Manager
...what you excel atall from Day One. Job duties: Maximizing client retention and expanding U.S. Bank's product development and... ...the organization Proven ability in practicing effective risk management strategies while understanding USBFS' risk policies Proven team...
Temporary work
Work at office
3 days per week
U.S. Bancorp
Tempe, AZ
3 days ago
Client Service Manager - Next Gen
ADP is hiring a Client Service Manager -NextGen . Are you ready to grow your career and lead a team at an established, respected, global company... ...needs, the people you lead, and internal partners to drive success? Are you looking for an inclusive environment with a...
Flexible hours
Fairygodboss
Tempe, AZ
3 days ago
Client Relations Manager
...Join a team that values quality, professionalism, and environmental stewardship as a Client Relations Manager. In this role, you are responsible for managing and strengthening client relationships while coordinating closely with internal teams to ensure service excellence...
Air Comfort Corporation
Chandler, AZ
3 days ago
Customer Success Manager (CSM) - SAP Next Gen - SAP Academy for Customer Success - Tempe (Hybrid)
...and succeed. *The SAP Academy for Customer Success is a development program designed for... ...required to work 3 days a week in office/client site as per our Pledge to Flex return to... ...*Who You'll Become *The Customer Success Manager (CSM) works directly with customers to guide...
Permanent employment
Full time
Work experience placement
Work at office
Local area
Remote work
Worldwide
Relocation package
Flexible hours
3 days per week
SAP
Tempe, AZ
3 days ago
TPA Health Benefits Account Manager - Client Success
$65k
Personify Health in Tempe, Arizona is looking for an Account Manager to lead client relationships and ensure their success in a TPA environment. This role requires proactive service in managing client inquiries, reporting, and coordination across teams. Candidates should...
Personify Health
Tempe, AZ
3 days ago
Federal Client Executive
...Requisition Number: Federal Client ExecutiveLocation: This is a remote opportunity. Ideal... ...growth objectives.Proven track record of success in achieving sales targets directly to Federal... ....Experience selling IT products and/or managing consulting, professional and integration...
Local area
Immediate start
Remote work
Insight Enterprises, Inc.
Chandler, AZ
6 days ago
Client Service Coordinator
...Client Service Coordinator At SYNERGY HomeCare we create a world of care at home for all, which means you will have the opportunity... ...setting Skills Exceptional customer service skills, time management skills, excellent communication skills Characteristics This...
Weekly pay
Contract work
SYNERGY HomeCare
Chandler, AZ
5 days ago
Client Services Coordinator
...world by helping businesses bring ideas to life by creating content that makes life more fun and marketing more impactful. We give our clients the power to truly engage their customers. We’re the ones behind that fleet of trucks you see everywhere, and we’re also the ones...
Flexible hours
Southjerseyspeedpro
Gilbert, AZ
3 days ago
Industrial Client Service Leader - Industrial Water/Wastewater
$211.72k
...co-workers are invested in you and your success. Where you are encouraged and supported... ...** CDM Smith is seeking an Industrial Client Service Leader with a strong industrial... ...and facility capital projects, meet water management objectives, comply with environmental requirements...
Temporary work
Work experience placement
H1b
CDM Smith
Mesa, AZ
5 days ago
Client-Facing Project Manager - Software Deployments
Kinective in Gilbert, AZ seeks a Project Manager to lead software deployments for financial clients. You’ll own project plans, coordinate product teams and client stakeholders, and ensure on-time delivery within budget. Required: 3+ years managing client-facing projects...
Full time
Kinective
Gilbert, AZ
2 days ago
Client Partnerships and Sales Manager - Air Medical
$100k - $120k
We are seeking an aviation sales (medical) manager to help grow our organ transportation business. If you have a track record of success with medical sales for time-critical... ...are passionate about aviation, high value client relationships and of course sales! Client...
Flexible hours
Goodwin Recruiting
Chandler, AZ
4 days ago
Strategic Accounts Lead — Client Success & Strategy
...various departments to enhance service delivery. Qualified candidates will have a Bachelor’s degree in Business or Supply Chain Management, along with experience in account management and strong communication skills. This role offers competitive compensation and benefits...
Impact Fire Services
Tempe, AZ
3 days ago
MEP Customer Experience Manager
...Client Success Manager Required Skills & Experience- Customer service focused with a relationship-driven mindset Comfortably discuss HVAC, facilities, or mechanical equipment with clients and internal teams. Experience using CRM platforms (e.g., HubSpot, Salesforce...
Contract work
Insight Global
Tempe, AZ
5 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Client Success Manager. Be the first to apply!