Client Success Manager

Client Success Manager

MediaAlpha is a customer acquisition solutions provider powered by technology and data science. The company provides industry-leading solutions designed to reach consumers shopping within high-consideration categories such as property and casualty insurance, health insurance, life insurance, and more.

Hybrid: In-office Tuesday / Wednesday / Thursday

MediaAlpha is growing in the Agent Lead Marketplace, where insurance agents can buy consumer leads through our transparent, efficient platform. To help maintain and grow our agent lead business, we are looking for a Client Success Manager. Reporting to the Director of Client Success, you will be responsible for maintaining and growing your own book of business.

Objectives of this Role

• Represent MediaAlpha's agent team, starting with a comprehensive understanding of our target agents and our lead platform
• Maintain and grow a book of business
• Be an extension of your agents' teams by taking on the role of a trusted consultant
• Consistently look for ways to improve the MediaAlpha for Agents experience by soliciting constructive feedback and clearly communicating actionable items and ideas to internal teams
• Help grow the MediaAlpha agent business by increasing spend and soliciting referrals from existing agents

Key Responsibilities

• Set up new agent accounts and integrations.
• Onboard new agents within 24 hours of assignment.
• Conduct regular one-on-one consultations with assigned agents, offering tailored recommendations to help grow their business.
• Optimize and expand accounts to meet quarterly growth targets.
• Monitor agent lead return rates and account balances.
• Maintain and update Salesforce reports and dashboards.
• Analyze MediaAlpha platform data to identify optimization opportunities.
• Collaborate with cross-functional teams, including Marketing, Product, and Sales, to drive improvements and innovations in the agent business.

Required Qualifications & Skills

• Bachelor's degree required.
• 2-3 years of Client Success experience preferred.
• Strong relationship-building skills and a client-focused mindset.
• Proficiency in technology tools such as Salesforce, Outreach, Slack, and Google Workspace.
• Receptive to feedback and eager to learn and improve.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Collaborative spiritwilling to support colleagues and celebrate team successes.
• Goal-oriented with a strategic mindset, contributing to both individual and team success.

Compensation & Benefits

We are excited to offer a competitive base pay range of $60,000 to $65,000 per year for this position, based on experience and qualifications. But that's not all - as a valued member of our team, you will also have access to an array of top-notch benefits, including:

• Annual bonus program and participation in our Restricted Stock Unit program
• 100% Employer-paid health, dental, and vision insurance for you, your dependents, and spouse or registered domestic partner
• 100% employer-paid long-term disability and life insurance
• 401(k) retirement plan with matching contributions to help you plan for your future
• Open Paid Time Off policy with a birthday day off and 11 holidays
• Professional development reimbursement along with a subscription to Masterclass
• Cell Phone, Wellness, and Internet expense reimbursement, along with a subscription to the Calm App
• 100% fully paid parental leave for team members up to 22 weeks for the primary caregiver and 12 weeks for the secondary caregiver
• Dog-friendly offices (LA and AZ) along with a $300 pet adoption reimbursement

Diversity, Equity, and Inclusion

MediaAlpha is committed to fostering, cultivating, and maintaining a culture of diversity, equity, and inclusion. Our philosophy and actions are built on the premise that as an employer and citizens of our communities, we can create opportunities for lasting change.

Fair Chance

MediaAlpha will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local "Fair Chance" laws. We are also committed to providing reasonable accommodations for qualified applicants with disabilities and disabled veterans in our application process. If you need assistance or an accommodation due to a disability, please contact us at View email address on click.appcast.io or View phone number on click.appcast.io.