Chief Information Officer

GOODWILL INDUSTRIES OF GREATER NEW YORK & NORTHERN NEW JERSEY INC.

JOB DESCRIPTION

Position Title: Chief Information Officer

Location: Brooklyn, NY

Benefit Classification: Full-Time Benefitted

Position Type: FLSA - Exempt

About This Role

The Chief Information Officer provides functional and strategic leadership, management and operational supervision of information and telecommunication technology. This role builds a way forward for Goodwill NYNJ. Goodwill NYNJ has migrated from an on-premises data center to the Azure cloud infrastructure, characterized by standardization, uniformity, and best-in-class hardware and software, aimed at driving improvements in performance and reliability for our business units. The CIO oversees and manages the complex information technology functions and activities of the organization’s diverse business lines – from personal medical records to retail sales data. The CIO is a change agent for the organization and critical to building its mission impact, while ensuring improved processes and actively controlling expenses. Information Technology touches every aspect of the Retail, Mission Services, TempWork and Administrative divisions, and the CIO must understand the workflows, goals and objectives of the organization to appropriately apply technology to improve and transform processes. We need a leader with a vision for a customer-centric department that prioritizes continuous improvement and on-time delivery of value-adding products and services. The CIO also leads the operational and strategic aspects of Cybersecurity at Goodwill NYNJ. The use and adoption of AI at Goodwill NYNJ is the responsibility of the CIO who drives the implementation and development of Guidelines, policies and procedures related to the use of AI at Goodwill NYNJ ensuring it meets the business needs and adheres to security guidelines and processes.

The Awesome Things You’ll Do

Leadership and Management

• Build and lead a culture of agility and adaptability among internal I.T. staff and vendors, to effectively support innovations in tools and processes within business units.
• Create an IT strategy that aligns with Goodwill's strategic direction, which also controls cost, provides scalability and capitalizes on evolving technologies.
• Ensure integration of business processes, technology solutions, data and customer experience to drive capability, innovation, and revenue.
• Identify IT opportunities, costs, risks, and resulting business value for all IT investments.
• Establish and maintain a data-oriented I.T. department culture that gives easy, useable access to data. Assess department performance, infrastructure performance and recommendations for continuous improvement of I.T. workflows that are used for decision making.
• Manage the implementation, maintenance and modification of dashboards (both new and existing) with the leverage of Business Intelligence software.
• Direct, oversee, and manage the purchasing, design, implementation, and maintenance of information systems to ensure the achievement of tactical and strategic business requirements and objectives.Ensure best in class products that are easy to integrate and have high customer service responsiveness.
• Select, negotiate with, and manage vendors to build effective, results-oriented partnerships between the vendors and the organization. Establish and implement a process for regularly assessing vendor performance and for holding vendors accountable.
• Work closely with the CFO to identify critical priorities and maintain tight control over spending while meeting the organization’s business needs.
• Lead the development of IT budget, including capital expenses pertaining to technology projects. Develop forecasts for funds needed for staffing, equipment, materials, and supplies. Monitor and approve expenditures.
• Develop and administer IT security strategy, and policies and procedures for network availability, security, and related issues. Ensure overall compliance with mandated standards including HIPAA, PCI, HITECH, and others.
• Manage all IT staff, contractors, and vendors.
• Assume full management responsibility for IT functions and services.
• Plan and supervise the development and delivery of IT-related training programs for management and technical staff.
• Prepare cost-benefit analyses for changes in I.T. workflow and systems, find solutions to friction within the organization and enable technology solutions to help reduce costs and improve mission or revenue.

Organizational Support

• Understand and internalize the thrift stores and mission strategic and tactical priorities of the organization and develop I.T. workflows and processes that support the achievement of those priorities.
• Develop and maintain an I.T. team and vendor structure that can consistently respond timely and effectively to our internal customers.
• Using Managed Vendor relationships, oversee on-time and on-budget delivery of critical software development projects including, modifications to company websites and key applications used by the business units.
• Be clear and transparent in all ways, including build and publish a Service Level Agreement for internal customers and implement a process to ensure that the I.T. team (staff and vendors) is held accountable for meeting those SLAs.
• Select and implement suitable technology to streamline all internal operations and help optimize their strategic benefits, knowing the landscape and keeping up to date on new products.
• Design, customize and standardize technological systems and platforms to improve internal customer experience.
• Assess I.T. infrastructure and recommend changes aimed at effectively reducing denial-of-service issues.
• Maintain Availability at 99.999% and improve interoperability metrics to industry standards.
• Establish Asset Management protocol and controls for I.T. equipment. Fix gaps in equipment issuance and retrieval.
• Adhere to all Goodwill and personnel policies and procedures; follow good safety and security practices including reporting safety hazards and injuries to the Manager, HR, and/or Job Coach if applicable

Activities are subject to change / be added to meet business needs with management approval.

Our Must Haves

The following qualifications are required:

• Master’s degree in Computer Information Systems or related field and 10 years’ experience in Information Technology, with a minimum of 4 years’ experience at the Senior Management level, or
• Bachelor’s degree in Computer Information Systems or related field and 15 years’ experience in Information Technology with a minimum of 7 years’ experience at the Senior Management level
• Demonstrated experience in a senior IT management role with responsibility for overseeing staff, budgets, vendors, and processes. Leadership experience must include operations, services, and activities of a comprehensive information technology program
• Comprehensive knowledge of infrastructure, applications, security, and best practices for I.T.
• PMP and ITIL certifications very strongly preferred

Skills Required

• Adaptability/Flexibility: Demonstrating flexibility as business needs for IT change
• Innovation & Critical Thinking: The ability to innovative to serve the business needs as it relates to the systems supporting organization-wide operations; strategize with key stakeholders in an open-minded way; and analyze and implement an idea or concept, taking into account all multi-disciplined facets of the organization
• Initiative: The ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
• Interpersonal Skills: The ability to communicate information clearly and concisely with key stakeholders, project leadership and subject matter experts; the ability to gain trust and establish effective relationships with diverse stakeholders, IT leadership and vendor counterparts
• Learning: The ability and willingness to learn and keep current regarding emerging technology
• Listening: Listening actively and attentively to ensure that the intended message has been accurately received, to ensure accuracy, and to understand business needs and opportunities
• Solution-Driven: Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
• Resilience: The ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures
• Teamwork: The ability to forge strong and effective partnerships with colleagues, especially with peers, to destroy silos and consistently achieve business goals and objectives as efficiently as possible

Scope of Responsibility & Positions Supervised:

This role has latitude for independent decision-making within the I.T. portfolio with a budget of approximately $1.5MM. This budget is subject to change depending on the organization’s priorities and fiscal performance. The CIO will manage a team of 7-10 internal staff, and approximately the same number of vendors, depending on the infrastructure approach recommended and approved by Executive leadership.

Benchmarks

The following benchmarks must be meet as follows:

• 99.999% Availability of I.T. systems
• 80% internal customer satisfaction with I.T. department and I.T. vendors
• 1-hour response time Denial-of-Service issues
• 4-hour resolution-time to correct Denial-of-Service issues
• Minimum of “Average” rating on performance reviews

What We Offer

• Generous Time off policy to use when you need it
• Health, wellness and financial resources to help you achieve our personal goals
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits

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