Technical Account Manager

This range is provided by Cypress HCM. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base Pay Range

$45.00/hr - $49.00/hr

Direct message the job poster from Cypress HCM

Team: Customer Engineering US TAM Solutions

Key Responsibilities

• Manage technical escalations and provide clear action plans with status updates, actions, and ownership through resolution without supervision.
• Deliver proactive and preventive service deliverables and guide customers through complex environment changes.
• Demonstrate advanced troubleshooting skills, including simulating and replicating customer-reported issues.
• Orchestrate advanced solution integration with Adobe or third-party products from a technical account management perspective.
• Manage assigned accounts and assist team members with their accounts, ensuring effective communication of business impact to internal associates.
• Represent value realization in stakeholder meetings and quarterly business reviews, influencing team initiatives and processes.
• Contribute to product and operational best practices and lead large, complex, strategic accounts confidently.
• Collaborate with engineering teams to deliver enablement content and apply enterprise software project lifecycle phases, including design, implementation, testing, and release management.
• Research, enhance, develop, and apply knowledge while guiding others in the application of operating procedures.
• Contribute to team goals, mentor junior team members, and lead initiatives impacting immediate or extended teams.
• Provide advice, training, and support to junior team members and drive engagement with subject matter experts, product engineering, and management.
• Supervise activities of peers and team members with less tenure and act independently with entrepreneurial perspectives.
• Share knowledge across global teams, engineering, support, and other departments through forums, team meetings, and documentation.

Required Skills & Qualifications

• Advanced troubleshooting and problem-solving skills
• Excellent communication skills, including presentation, written, and verbal abilities
• Ability to manage complex accounts and deliver innovative solutions to customer requirements
• Strategic thinking and ability to influence client roadmaps and strategic visions
• Expertise in multiple Adobe solutions, with certifications in business practitioner roles
• Technical confidence and actionable knowledge of Adobe investments for a comprehensive view
• Collaboration skills to work effectively with engineering and other teams
• Strong research and knowledge dissemination capabilities
• Leadership and mentoring skills to support and guide junior team members
• Entrepreneurial mindset and ability to act independently on new assignments.

Education & Experience

• Bachelor's degree in a relevant field such as Computer Science, Information Technology, Business Administration, or a related discipline. Advanced certifications in Adobe solutions and business practitioner roles are also essential.

Compensation

• $49.87 per hour.