Technical Account Manager

Technical Account ManagerYou'll be joining Adobe on a contract opportunity, employed through NextDeavorBenefits You'll LoveNextDeavor offers health, vision and dental benefits for contract employees Paid sick leave eligibility is contingent on state of residence Optional 401k Plan (excludes employer match) Opportunity to get your foot in the door at a well-established corporation, with potential for extended or permanent full-time employmentBecome a Key Player as a Technical Account ManagerYou will act as the main technical point of contact for the client, driving high customer satisfaction and adoption. You will partner with Director- and VP-level stakeholders to translate business needs into technical and operational plans and coordinate cross-functional teams. This is an onsite role based in San Jose, CA, working a standard 5-day, 40-hour week.Here's How You'll Make an Impact on the TeamServe as the central point of contact and maintain regular communication with external and internal teams to manage expectationsEngage with senior executives to translate business objectives into technical roadmaps and operational plansCoordinate and drive efforts to optimize product performance and customer adoptionLead customers through complex environment changes and upgradesSupervise management of technical critical issues and customer concernsShare proactive notifications and recommendations about upcoming releases and potential impactsLead customer check-ins and participate in quarterly business reviewsDeliver proactive status updates, deliverables, and implementation guidelinesContinually develop your technical and soft skills through hands-on workHere's What You'll Need to Be Successful in This RoleBachelor's degree in a related technical field or equivalent experienceAt least seven years of full-time experience in consultative, development, customer support, or related roles in marketing technologyVery strong written and verbal communication skills in EnglishProven presentation skills and experience organizing and leading high-profile customer calls and meetingsDemonstrable ability to adapt to new technologies and learn quicklyCustomer-facing experience on enterprise projectsHands-on experience with one or more: Java, SQL, JavaScript, AngularJS, jQuery, CSS, REST, XML, web-server technologiesCompetency in analytical problem solving, project management, cross-functional collaboration, impact and influence, and product & technology expertiseHere's What Else Might Help You OutFamiliarity with Adobe Experience ManagerExperience with AJO B2C and CampaignProficiency in additional languages beyond EnglishPay Range$43.49 - $54.37/hourReady to Make Your Mark?This role may fill quickly. Submit your resume to be considered.