Director of Client Success North Austin TX

Job Description

Job Description

Right at Home is seeking a dynamic and results-driven Director of Client Success to elevate our operations, champion quality assurance, and drive strategic growth. In this high-impact position, you will own the entire client and caregiver lifecycle—leading field execution, optimizing compliance tracking, and managing the overall service delivery for our busy in-home care agency.

If you are a motivated leader looking to run a critical business function, manage cross-functional initiatives, and directly influence organizational success, this role offers the autonomy and scope to build a rewarding career.

Why You'll Love Working With Us

Right at Home is proud to be an industry "Employer of Choice," with employee satisfaction ratings far exceeding the national average. We believe that happy, well-respected teams deliver the best care.

• Competitive Salary (Paid weekly with direct deposit).

• PTO: 1 week of paid time off for every 6 months worked & paid holidays.

• A Rewarding Culture: Recognition, respect, and a supportive team environment.

Key Responsibilities

• Client Relationship Management: Lead and complete intake, introductory, and supervisory visits to ensure customized care plans, high client retention, and consistent quality of care.

• Operational Excellence & Compliance: Oversee critical visit tracking, audit compliance documentation, and utilize internal systems (like WellSky) to maintain precise data and optimized care coordination.

• Caregiver Support & Training: Champion onboarding, orientations, and continuous coaching to improve caregiver readiness, profile accuracy, and overall retention.

• Strategic Communication: Act as the primary bridge between clients, families, and internal care coordinators to resolve service gaps proactively and handle complex situations with tact and empathy.

What We Are Looking For

• Experience: Strong background in customer service, operations, or as a Leader.

• Skills: Exceptional communication, sharp attention to detail, strong problem-solving skills, and the flexibility to balance administrative audits with field presence.

• Heart: A reliable, trustworthy, and solution-focused leader dedicated to elevating the client-caregiver experience.

Apply now!