Associate Director, Client Success

Who We Are Headquartered in sunny Austin, TX with a growing footprint in the heart of NYC, KERV.ai is an award-winning, boundary-pushing company that transforms how content and commerce converge in media. As the leader in AI-powered video analysis and monetization, our patented technology breaks video down frame by frame, making every object, product, or moment instantly interactive, measurable, and shoppable. We serve as the connective tissue between creative, commerce, and data, helping the world’s top brands and publishers turn video into a truly dynamic and rewarding experience for their audiences. At KERV.ai, we’re not just redefining how people engage with media. We’re building the future of it. If you’re looking to work at the intersection of innovation, storytelling, and smart technology with a team that’s shaping what’s next in media, we’d love to meet you. The Challenge Ahead This role will tackle the challenge of defining and delivering success for clients operating within a self-serve programmatic environment to active KERV enhanced creative offerings, partnering closely with the VP of Client Success to shape and package the offering and establish scalable servicing standards. The position is responsible for driving client growth by evolving campaigns into always-on investments, while strengthening partnerships and unlocking long-term value through proactive optimization and collaboration. What You’ll Do Partner with the VP of Client Success to define, package, and evolve the self-serve programmatic offering and establish scalable servicing standards Serve as the primary point of contact for programmatic clients, providing strategic guidance and troubleshooting support within a self-serve environment Drive adoption and success of self-serve campaigns by educating clients on best practices, platform capabilities, and optimization strategies Analyze campaign performance data to deliver actionable insights and recommend improvements that maximize client outcomes Grow client accounts by identifying opportunities to expand spend, transition campaigns to always-on strategies, and deepen creative usage Build and maintain strong client relationships to foster long-term partnerships and retention Collaborate cross-functionally with sales and operations teams to improve the client experience and inform product enhancements Develop scalable resources (playbooks, training materials, FAQs) to support client onboarding and ongoing success Monitor industry trends and programmatic best practices to continuously refine client strategies and service models What You’ll Bring 4+ years of experience in programmatic advertising, client success, account management, or a related digital media role Strong understanding of self-serve platforms, programmatic buying, and campaign optimization strategies Hands-on experience working within DSPs and/or SSPs (e.g., The Trade Desk, DV360, Xandr, Magnite), with a solid grasp of platform capabilities and workflows Proven ability to manage and grow client relationships, with a track record of driving retention and revenue expansion Experience working with data and analytics to generate insights and inform strategic recommendations Highly collaborative mindset with experience partnering cross-functionally across sales and operations teams Ability to thrive in a fast-paced, evolving environment and help define processes, offerings, and best practices from the ground up Strong communication and presentation skills, with the ability to translate complex concepts into clear, client-friendly guidance Proactive, solutions-oriented approach with a focus on continuous improvement and client outcomes Why You’ll Love Working at KERV We are a team of talented, kind people, driven by innovation. We put the human first. Whether our employee, client, partner, or community; we genuinely care about your well-being and will do whatever we can to support it. We are relentless in our pursuit of innovation, remaining flexible and open to change, remaining scrappy and collaborative in pursuit of common goals. We balance our dedication to success with the accountability to deliver, trusting our expertise, while verifying our thinking at every step. We advocate for the growth and success of our people and the communities in which they belong through transparent & clear communication, championing a culture in which everyone has a voice and contributes to our success, and a socially aware approach to everything we touch. We aim to cultivate a work environment where each person, no matter the identities they hold, not only feels safe, seen, and heard, but also celebrated. We offer… Unlimited PTO with a healthy culture of taking time off to recharge so you can bring your best self to work Competitive compensation packages Comprehensive health and wellness benefits including modern support services via Bennie, such as a custom app and healthcare concierge to support a simplified benefits experience for our staff Mental Health Support via Samata Health paid 100% by KERV 401K with company match and 100% vesting on day 1 Unlimited referral bonuses Flexible working schedules with remote and hybrid opportunities Fitness Reimbursement Program Moments that Matter program, centered around our heart-centered value, which celebrates and supports employees through life's biggest wins, transitions, and challenges because at KERV, we show up for each other beyond just the work. KERV provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. KERV participates in E-Verify to confirm the employment eligibility of all new hires. Salary Range : $110,000 USD - $130,000 USD #J-18808-Ljbffr KERV.ai