Program Technician/Program Technician II

Job Description and Duties

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

Under the close supervision of the Tax Administrator I, the Program Technician (PT) acts as a Tax Agent, who is responsible for answering the initial customer service contact via the Automated Call Distribution System in regards to the unemployment and disability overpayments. The PT supports the enforcement of civil judgments and other involuntary civil actions, including observance of applicable laws, policies, and procedures. The incumbent should possess basic knowledge in the use of a personal computer including Microsoft applications (i.e. Word, Access, Excel).

Position exists in Sacramento County.

This position is headquartered in Rancho Cordova and may be eligible for telework under EDD's telework policy. California Government Code Section 14200 requires employees to reside in California to telecommute. Employees are required to report to their headquarters office, as needed. Travel expenses to and from the assigned headquarters are the responsibility of the employee. 

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the .

Working Conditions

Visa Sponsorship

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

Occasional travel may be required to attend meetings or training. Call Center environment.

Special Requirements

Cover letter plus 1 question (see below):

Address the following question onto the cover letter. Write a minimum of two paragraphs. Must be 12-point font, single-spaced and no more than one page total. You will be graded based on your grammar errors, sentence structure or misspelling errors

1. Explain how you ensure your work is both thorough and completed in a timely manner. What tools or strategies do you use to maintain this balance?

It is strongly encouraged to apply through your CalCareer Account at .

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.

• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.

• Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.

• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Examination/Assessment

If selected for hire , you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

Click the examination link below for more information and to take the exam:

Program Technician Bulletin

Program Technician II Bulletin

For more information about the State hiring process, click here . To watch tutorials on how to apply for a State job, click here .

Benefits

Benefit information can be found on the CalHR website, , and the CalPERS website, .

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other -

  A  Cover Letter is required and must be included.