Document Imaging Specialist WL, Position no.

Document Imaging Specialist WlThe Virginia Department of Motor Vehicles is hiring for a Document Imaging Specialist Work Lead for a position within its Document Imaging department at our headquarters location in Richmond, VA. This position is open to current Commonwealth of Virginia state employees only. This position is responsible for receiving, processing, and verifying driver license and title applications and supporting documents submitted from DMV Customer Service Centers, DMV Selects, Dealers, and DMV work centers statewide. The role ensures all documents are accurately prepared, scanned, verified, and entered into DMV's electronic systems. Additionally, the position is responsible for maintaining scanning equipment, performing quality control, leading team efforts as needed, and supporting various office tasks as needed to ensure smooth operations.The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don't just talk about our core values, we live them!Minimum Qualifications• Knowledge of quality control practices for reviewing documents or records for accuracy, completeness, and compliance with established standards. • Experience operating document scanning equipment to scan and verify paper records for electronic storage. • Experience using electronic document management or workflow systems to review, verify, and process records. • Experience preparing paper documents for scanning or records processing, including sorting, organizing, and repairing damaged items. • Experience performing routine cleaning and maintenance of office equipment such as scanners. • Experience responding to telephone inquiries and providing accurate information to internal customers. • Experience providing guidance to team members and coordinating work assignments in a lead or supervisory capacity by: a. Serving as the primary contact in the supervisor's absence, providing guidance to team members and overseeing workflow to maintain productivity. b. Supporting the supervisor by preparing weekly production reports, updating team procedures, and coordinating assignments to achieve consistent performance. c. Assisting team members by addressing procedural questions and fostering a collaborative environment focused on quality results.Additional Considerations• Familiarity with OnBase, including the OnBase Quality Control Workflow. • Familiarity with the Disconnected Scan Program. • Knowledge of driver license and vehicle title documents and their processing requirements. • Experience serving as a subject matter expert on document or records processing requirements. • Current or previous work experience with the Commonwealth of Virginia or DMV processing driver or vehicle records.Contact InformationName: DMV EmploymentPhone: 804-367-0528Email: View email address on click.appcast.io