Guest Services Officer

Jr Asst Purser

Department: Guest Svc

Employment Type: Fixed Term Contract

Location: Global

Reporting To: Assistant Purser

Description

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities

• Create a welcoming environment by meeting and greeting guests, answering, screening and forwarding incoming phone calls, and ensuring reception area is tidy and presentable, with all necessary stationery and material.
• Consistently maintain high visibility during published desk hours, socializing with passengers, answering general inquiries, and providing support to all guests.
• Promptly and meaningfully addresses and acts upon all passenger inquiries regarding onboard amenities and services.
• Ensures all complaints from guests are listened to with empathy and understood, showing genuine interest at all times.
• Takes ownership of each complaint, following up with the passenger in question. Accurately lists specific details of the resolution when updating the Passenger in Focus file, and keeps the Guest Relations Manager informed at all times.
• Maintain an accurate float and correctly settle shipboard accounts by accepting payments made by credit card, traveler's check, or cash as per Company Policies & Procedures.
• Always holds daily desk hours as published or as directed by the Guest Services Director.

Jr Asst Purser may occasionally be required to work during night shifts, supporting overnight Hotel operations to ensure excellent guest service continues at all times.

Skills, Knowledge & Expertise

• At least 1 year experience as Front Desk Receptionist from 4 or 5 stars hotels/resorts or cruise ships.
• Graduate of a recognized hotel or business school (preferred).
• Proficiency in the use of computer-based programs (M/S Office, Outlook, various Web Browsers).
• Fluent English language skills, both verbal and written.
• Knowledge of additional languages is preferred.

Personal Characteristics

• Understanding of the foundation of customer service; ability and willingness to excel in delivering outstanding service to our passengers.
• Motivation to excel in all aspects of job duties and responsibilities.
• Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
• Willingness to embrace all Company Core Values and lead by example.
• Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.
• Commitment to creatively and conscientiously resolve passenger issues, display and deliver genuine care to our passengers and staff, and continuously surprise and delight passengers.
• Ability to adapt and adjust to a variety of circumstances.

Job Benefits

• A competitive salary package.
• Your own comfortable double cabin - your private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.

Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.

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