Problem Manager
$40 - $45 per hourExperis
Production / Technical Support III/Problem Manager
Our client, a leading organization in the technology and financial services sector, is seeking a Production / Technical Support III/Problem Manager to join their team. As a Production / Technical Support III/Problem Manager, you will be part of the IT Operations team supporting enterprise-wide technology services. The ideal candidate will demonstrate strong problem-solving skills, excellent communication, and a proactive mindset, which will align successfully in the organization.
Location: Jersey City, NJ
Pay Range: $40-45
What's the Job?
- Provide advanced technical support and troubleshooting for enterprise applications and infrastructure.
- Collaborate with cross-functional teams to resolve complex technical issues efficiently.
- Monitor system performance, analyze alerts, and implement proactive solutions to prevent incidents.
- Document technical procedures, incident reports, and resolution steps accurately.
- Support offshore teams and coordinate problem resolution efforts across geographies.
What's Needed?
- Proven experience in technical support or production support roles within enterprise environments.
- Strong understanding of ITIL principles and problem management processes.
- Familiarity with tools such as Splunk, ServiceNow, and BMC Remedy.
- Excellent communication skills, capable of translating technical issues for diverse audiences.
- Ability to work independently and collaboratively in a fast-paced environment.
What's in it for me?
- Opportunity to work with a dynamic and innovative team.
- Engage in continuous learning and professional development.
- Be part of a company recognized for diversity and inclusion.
- Contribute to impactful projects that enhance service reliability.
- Competitive pay and comprehensive support for your career growth.
Upon completion of waiting period, consultants are eligible for:
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- 401(k), Plus Match
- Weekly Pay
Vacancy posted 20 hours ago
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