Senior Operations Manager

Senior Operations Manager – Sciens Building Solutions Position in a Nutshell: Sciens Building Solutions is seeking a Senior Operations Manager who is a positive change agent and can drive high customer satisfaction while leading a branch team, including engineering, project execution and service departments, along with a back‑office team to support a business that is experiencing exciting growth. This opportunity is ideal for someone who has experience managing a team in the fire and life safety industry, and is ready to assume ownership of a branch operations role while being part of a vibrant national organization. What You’ll Be Doing (and Doing Well!) Ensure all associates embrace the safety culture and comply with all safety initiatives. Manage the engineering, project management, solutions, and service departments for the assigned Division. Oversee supervision and training of all branch associates including designers, project managers, technicians, project coordinators, supervisors, dispatchers, and administrative staff. Manage the processes of scheduling, execution, billing and completion of install, service, warranty, and emergency jobs. Develop a budget and meet revenue and gross margin targets. Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs and processes designed to meet or exceed goals and maximize market potential. Understand root causes of cost overruns. Develop and implement cost mitigation strategies. Execute monthly project cost and Work in Progress (WIP) analysis. Report monthly financial performance in an effective manner to management and take corrective action as needed. Responsible for efficient asset management, such as inventory and company service vehicles. Build a high-performance culture to include performance reviews and development initiatives. Responsible for overall manpower planning and allocation for the division. Ensure customer satisfaction and cash collections. Collaborate with the sales team to support the growth and profitability of the branch. What We Like About You 5–10 years’ experience in an operations manager role within the fire and life safety industry. Ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, contractors, customers, and vendors. Strong, positive team builder with leadership ability. Knowledge of current fire and life safety systems. Advanced understanding of Profit and Loss statements and key financial drivers. Proven ability to attract, develop, grow, and retain a team. Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions. What We’re Bringing to the Table Competitive salary based on qualifications. Paid time off plan and holidays. 401(k) matching. Short term and long-term disability. Medical, dental, and vision plans with options. Life insurance. Company cell phone, laptop, and vehicle. Professional career development opportunities. Tuition reimbursement. Thank you for considering a career with Sciens Building Solutions! We’re excited about your interest in joining our team and look forward to learning more about you. #J-18808-Ljbffr