Customer Service Representative

Customer Service Representative

The position of customer service representative consists of interacting with customers to provide information in response to inquiries about products or services, taking customer orders, and handling and resolving complaints.

Tasks

• Communicate with customers by telephone, email, and in person to provide information about products and services, to take or enter orders, or obtain details of complaints.
• Obtain and examine all relevant information to assess the validity of complaints and to determine possible causes.
• Refer unresolved customer grievances to designated departments for further investigation.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Determine charges for services and send quotes to customers.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Some clerical duties as needed (i.e., filing, data entry, etc.)

Qualifications and requirements

• High school diploma or equivalent
• Ability to use computer and computer systems, to process and verify information, and to resolve conflicts or negotiate.

Competencies

• Attention to detail-Job requires being careful about detail and thorough in completing work tasks.
• Dependability- Job requires being reliable, responsible, dependable, and fulfilling obligations.
• Teamwork- Job requires working as part of a team with effective communication skills.
• Self-control- Job requires maintaining composure, keeping emotions in check, and communicating calmly and effectively in some high-stress situations.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

Total Rewards

The compensation range for this position is $42,500.00 - $63,700.00, depending on experience. This position may be eligible for performance based bonus plan.

Benefits Package

Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page.

IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at View email address on click.appcast.io for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

This posting is for an existing vacancy.

Artificial intelligence is not used to screen, assess or select applicants.