Installation Technician

Installation Technician

Established in the Blue Ridge foothills of North Carolina in 1963, Leonard Truck Outfitters is a manufacturer and distributor whose product lines include storage buildings, cargo and utility trailers, truck covers, truck and van accessories, carports, playhouses, chicken coops, and dog houses. We serve our residential, commercial, fleet, and government customers through our 120+ retail store locations in thirteen states, supported by our corporate office (Mt. Airy, NC), distribution centers, and strategically located manufacturing facilities.

The Installation Technician is based at the Leonard New Bern, NC sales lot with operations in the U.S. and has overall responsibility for installing a wide range of aftermarket automotive parts, including truck covers, accessories, spray-in liners, and window tints on trucks and commercial vehicles. This position reports directly to the Store Manager and does not have direct reports.

Job Responsibilities:

• Installs aftermarket automotive parts and accessories on customers' vehicles as per the specifications and instructions including, but not limited to bed liners, running boards, tonneau covers, trailer hitches, grill guards, and toolboxes.
• Conducts pre- and post-quality checks to ensure proper functioning.
• Mounts and balances wheels and tires, aligning them as needed.
• Installs lighting systems, such as LED light bars or auxiliary lighting, for improved visibility.
• Troubleshoots and resolves issues related to the installation of truck parts.
• Connects and wires electronic components, such as back up cameras, GPS systems, and alarm systems.
• Troubleshoots and diagnoses electrical issues and performs repairs as necessary.
• Fabricates custom parts and brackets when necessary for unique installations.
• Collaborates with the team to meet installation deadlines.
• Assists other Leonard retail locations with installation, service or operational support activities as needed to meet business demands and customer needs.
• Travels to other Company locations within a reasonable distance of the assigned work location to provide installation, service, and operational support as needed to meet business demands and customer needs.
• Modifies and customizes vehicles according to customer preferences and specifications.
• Provides excellent customer service by providing advice and recommendations regarding accessory selection and installation options.
• Maintains legible and accurate paperwork for both the customer and company records, including parts used, labor hours, and any special instructions.
• Completes accurate work orders and invoices for customers.
• Stays updated with the latest installation techniques and trends.
• Maintains a clean and safe work environment by keeping work area clean, organized, and stocked with necessary tools and supplies.
• Performs routine maintenance on equipment and tools to ensure they are in good working condition.
• Follows all safety procedures and guidelines to prevent accidents and ensure a safe working environment.
• Operates vehicles safely during the testing and installation process.

Other Duties:

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Competencies (Skills, Knowledge, and Abilities):

• Strong mechanic skills.
• Extensive knowledge of aftermarket truck accessories including bumpers, steps, wheels, tires, lift kits, and lighting.
• Experience with spray-in bed liners.
• Excellent driving record (if required to test-drive vehicles).
• Excellent communication and customer service skills.
• Proven track record of honesty, integrity, and dependability.
• Proficiency in using hand tools and automotive machinery.
• Excellent understanding of automotive parts and functions.
• Strong problem-solving skills.
• Ability to work in a team and independently.

Education/Experience Requirements:

• High school diploma or equivalent required.
• Certification from a vocational school or apprenticeship preferred.
• Valid driver's license with a clean driving record
• Proven experience as an automotive parts installer or similar role.

Travel:

This position is primarily based at the employee's assigned retail location. However, occasional travel to other Company locations may be required to support business operations, customer service needs, training, or workload balancing. Employees may be expected to assist at other Company locations within a reasonable travel distance of their assigned work locations.

What Does Leonard Offer?

• Competitive salary compensation.
• Competitive benefits package.
• 401K with a Company match.
• Paid days off: holidays and vacation.
• Continuous training and growth opportunities to build your career with Leonard.

Physical Requirements:

• Ability to lift heavy objects, up to 50 pounds, such as automotive parts or tools.
• Physical stamina to stand, bend, and kneel for extended periods.
• Ability to work in awkward and cramped positions.
• Manual dexterity and hand-eye coordination for precise installation of parts.
• Ability to repeat the same or similar movements.
• Good vision, including depth perception for accurate vehicle operation.
• Ability to work in various weather conditions, such as extreme heat or cold, in a shop environment.
• Ability to type on a keyboard.
• Ability to hear and talk.

The Company is an Equal Opportunity Employer. It is the policy of the Company to administer employment based solely on an individual's qualifications, ability, and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth, or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, political affiliation, marital status, or any other characteristic protected by federal, state, or local law.