Customer Service Representative

Customer Service Representative -Full-Time | Onsite - St. Louis, MO

Service Metal is seeking a motivated and detail-oriented professional to join our Customer Service team. The Customer Service Representative plays a critical part in delivering exceptional after-order support and ensuring seamless customer experience across all channels.

Service Metal is a Master Distributor of industrial pipe fittings, valves, and flanges. Voted a Top Workplace in 2024 and 2025, we pride ourselves on offering a positive and productive work environment with excellent work-life balance, a collaborative culture, and industry-leading benefits. Our success is built on investing in our employees and giving them the tools and resources they need to succeed.

JOB SUMMARY:

The Customer Service Representative provides exceptional after-order support for customers. This role ensures accurate order processing, resolves shipping and product issues, manages documentation requests, and maintains strong communication between customers, warehouses, and internal teams.

This is a full-time, onsite position based at our Maryland Heights Corporate Headquarters and reports directly to the Customer Service Manager.

RESPONSIBILITIES:

• Provide prompt, professional after-order support to customers.
• Answer and direct incoming company phone calls in a polite and efficient manner.
• Investigate and resolve shipping discrepancies, including shortages, incorrect items, and carrier-related issues.
• Process return requests and manage issues with orders in transit.
• Coordinate Outside Processing by communicating with Warehouse Managers, vendors, and internal departments.
• Assist customers with document requests and manage documentation queues.
• Collaborate with warehouse and sales teams to ensure order accuracy and customer satisfaction.
• Participate in cross-training to support all customer service functions and maintain team coverage.
• Promote a solution-focused approach that enhances the overall customer experience.

PREFERRED SKILLS & EXPERIENCE:

• High school diploma or equivalent required.
• Prior customer service experience preferred, but not required.
• Strong organizational skills and high attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional written and verbal communication skills.
• Sound judgment and problem-solving abilities.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams).
• Comfortable working with ERP/order entry systems (experience preferred).

WORK ENVIRONMENT :

• Primarily office-based environment.
• Regular use of computer and phone systems throughout the workday.

WHAT WE OFFER:

You will receive competitive hourly pay and enjoy fully company-paid benefits (Medical, Dental, Life, and Disability) after 90 days. Service Metal also funds a Health Reimbursement Account (HRA) to cover all in-network deductible costs for employees.

We offer a 401(k) retirement plan with a 3.5% company match, a profit-sharing program (with annual discretionary contributions after one year), and access to a financial advisor at no cost.

Employees benefit from generous paid time off (PTO) starting on day one, paid company holidays, a floating holiday, and paid parental leave. You will also be eligible for performance-based bonus opportunities.

Our positive, team-focused environment, commitment to excellence, and investment in employee success make Service Metal a great place to build your career.

ABOUT THE COMPANY:

Founded in 1954, Service Metal is a privately held, family-owned Master Distributor of industrial pipe fittings, valves, and flanges. Our mission is to make the customer experience easier and faster through world-class service built on excellence, integrity, and efficiency-and we know our employees are the backbone of our success. We were named a Top Workplace in St. Louis and are proud of our employee-first culture.

JOIN OUR TEAM!

If you are detail-oriented, customer-focused, and ready to build your career with a company that values service excellence and teamwork, we want to hear from you.

Learn more about us at

Final offer of employment contingent upon an employment check and drug screen.