Customer Service Representative

About US-
At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 21 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.

Titles: Customer Service Representative
Duration: Contract
Location: St Louis, MO (63110)
Job Timings: Mon-Fri (8am-5pm)

Position summary:
Provides customer service and administrative support by managing high-volume phone and walk-in inquiries, processing applications and permits, verifying documentation, maintaining databases, issuing receipts and equipment, coordinating with field staff, and ensuring accurate recordkeeping and permit system management.

Key Responsibilities:

• Heavy telephone and walk-in customer contacts consisting of small tap applications and fire hydrant use permits.
• Verifying required documents, completing various forms.
• Providing customer with various documents and information; accepting checks and money order payments.
• Issuing various receipts and equipment, entering information into various databases.
• Management of fire hydrant use permit system; maintaining database; see that equipment is issued, inspected and returned as required.
• Heavy telephone and walk-in customer contacts requesting tap location information; accurately obtaining information; documenting requests.
• Contacts with field staff on radio as required.
• Answer office telephone.
• Other duties as assigned.

Skills :

• Customer Service
• MS Office Suites

Application Process
Resume Review
Initial discussion
Video Screening
Client Interview


Cogent Infotech is a leading tech consulting firm headquartered in Pittsburgh, PA, offering cutting-edge digital transformation solutions in Cloud, Cybersecurity, Data Analytics and AI. ISO-certified and CMMI Level 3 appraised, we proudly partner with 70+ Fortune 500 companies and 150+ government agencies.
Cogent is an equal opportunity employer and does not discriminate based on any protected status under applicable law.