Client Service Specialist
Hays
Job title: Client Service Specialist
Location: Nashville, TN & Weehawken, NJ (Onsite)
Your role:
Are you truly service oriented? Do you know how to take care of people?
Were looking for a Customer Service Representative to:
Answer inbound calls/chats in a multi-channel environment from our internal clients at the branches
Educate clients on account services and capabilities
have basic computer troubleshooting skills for tier 1 support and document and ticket calls
Perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks
Have strong organizational skills, attention to detail, and excellent follow-up skills
Have superior customer-centric focus, with proven ability to thoroughly resolve customer inquiries
Your team:
Youll be working in the Service Group Client Services. We provide support to the Firm's Financial Advisors and assistants and external clients. As a customer service representative, youll play an important role in providing excellent service to our internal clients, the branches and external clients.
Your expertise:
Proficient typing/grammar skills
Detail oriented (nothing gets past you)
Proficient in Microsoft Office Suite
4-year degree in related field
Citrix, Good for enterprise, or Active Directory is a plus
Windows 7 navigation skills
Basic understanding of computer networking
Monitor, speaker, mice and keyboard troubleshooting, ETC.
Know how to use remote access tools to assist clients
Outlook and Microsoft office troubleshooting skills
Vacancy posted 4 days ago
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