Program Support Specialist

Expect Success at Bridgeway!We make a difference in people's lives by supporting their life goals - our employees and the people we serve alike.We invest in our employees through competitive compensation and benefits, best practice training, and fostering a team-oriented culture that promotes career development. We nurture an environment that values diversity, where inclusivity, equity, and belonging thrive.At Bridgeway, Everyone Learns and Grows Together.We give you our best, so you can unleash your full potential.Bridgeway values and promotes quality clinical and administrative practices to foster the best outcomes for persons who come to us for behavioral healthcare. We offer a work environment that supports teamwork, creativity, innovation, professional growth and dedication to the work. At Bridgeway, we never stop growing and innovating our vision of behavioral healthcare for the future.Why you should apply:As a Program Support Specialist you will join an evidence-based program and a dynamic team for the opportunity to learn and refine your clinical and engagement skills and accomplish your dream of helping people to make progress on their unique recovery journeys. The work is sometimes challenging and always rewarding by engaging with persons we serve and co-workers as we all learn, grow, and thrive.Position Overview:Provides program support and facilitates communication among the PACT team members and people served by PACT. Often serves as the initial point of contact for persons served or other providers calling or visiting the office. As a member of the PACT team, performs general program support functions and clerical duties as assigned with the program.Essential Job Functions/Responsibilities:Team Support:Ensures a friendly, wellness and recovery-oriented office environment, and rapid response when meeting and greeting persons served, family members and stakeholders who visit the office. Creates a welcoming, trauma-informed customer service environment in the office.Participates in team meetings as assigned, including individual and team supervision. Actively seeks out monthly supervision from supervisor.Provides clerical and administrative support to the team to ensure effective and efficient use of the team members time and resourcesData Entry and Reporting:Enters all billing information in accordance with agency timelineEnters all statistical data collection and prepares monthly and quarterly reports in accordance with agency timelineMonitoring and reporting of documentation complianceBilling:Monthly verification of insurance eligibility for individuals and reporting changes to billing supervisor/team leaderDaily tracking and reporting of units of service, and billing through NJMHAPPSCoordination of all aspects of health and safety:Inspection of all Agency vehicles (repairs/routine maintenance/inspections)Conducts and documents all required inspections and drills outlined in Health and Safety Policies (see policy 6004-A)Compliance with internal/external policies, regulations, laws and high ethical standardsCoordination of routine administrative program activities:Management of charts in electronic health recordAppointments and meetings for staff and maintains calendar as assignedAttends team meetings and in-service trainings as assignedMaintains:Management of information and distributes to the other team membersConfidentiality of mental health program information, records, etc.Staff attendance records and coordinates staff requests for time off as assignedProgram's supply inventory, prepares vouchers for payment and assists with electronic purchasing per agency protocolDecision Making/Customer Service/Communication:On a regular and continuous basis, exercises sound judgment and assumes responsibility for decisions, consequences and results having an impact on people, costs and/or quality of serviceAnswering, screening and routing telephone calls including routine and crisis calls from people served by PACTPrepares and answers routine team correspondenceExchanges non-routine information using tact and persuasion as appropriate, requiring excellent verbal and written communication skillsWilling to learn and competently utilize all current and future computer applications and technology as related to the position to include operation of agency computers, smart phones, phone systems, email platforms, electronic calendars, electronic training modules, electronic health records and electronic data systems used by the agency.Requirements:Education/Certification:High School Graduate or equivalent required. Associates Degree or Graduate of Administrative Assistant School Program preferredSpeak, read and write English (also Spanish speaking preferred)Experience:Experience in a technical administrative position in which use of electronic data platforms, electronic data collection, data tracking, data base management, billing processing, and supply management were integral aspects of the position is strongly preferred.Driver's License, Vehicle:Valid driver's license requiredNo more than one moving violation within the past 12 monthsVehicle requiredExcellent Benefits:Benefits: Medical, Dental, Vision, 403b, basic life and AD&D, flexible spending accounts, EAPEligible for medical benefits after 30 days of employmentFlexible work schedules, clinical training series, leadership development program10 paid holidays (an 11th after 2 years of employment), generous vacation and sick timeBridgeway Behavioral Health Services was founded on a strong desire to fight disparity and injustice alongside people living with behavioral health conditions. We are dedicated to providing a multicultural workplace where everyone feels a sense of purpose and belonging. We provide equal opportunity for employees and applicants in all aspects of the employment relationship, without regard to race, color, national origin, sex, sexual orientation, gender, marital status, military or veteran status, disability, age, religion, or any other classification protected by law.