Systems Support Specialist

Position Details

Position Information


Recruitment/Posting Title
Systems Support Specialist


Job Category
URA-AFT Administrative


Department
UFA Systems, Operations & Supp


Overview


Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey's preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses. Ranked in 2022 by Forbes as a top 100 best large employer in America, Rutgers' commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation's military veterans, and ensuring accessibility and accommodation for individuals with disabilities.

University Finance and Administration (UFA) advances Rutgers' strategic priorities through the management of all central financial, administrative, and student information systems and processes. We supply the university's financial community the professional guidance, services, tools, and information needed to make the informed decisions that contribute to Rutgers' standing as an academic, health, and research powerhouse. We are deeply committed to our guiding principles and the core values that are critical for the long-term strategic growth of our division and the university. For more information, please visit .

Posting Summary


Rutgers, The State University of New Jersey, is seeking a Systems Support Specialist to support business and technology projects and programs within University Finance and Administration (UFA). Reporting to the Director of Systems, Operations, and Support (SOS), this role plays a crucial part in leading procurement-focused initiatives, conducting business and technical analysis, documenting functional requirements, designing optimized process workflows, and driving end-to-end project implementation. The position directly supports operations managed by SOS for University Procurement Services. Additionally, the incumbent conducts targeted research and gathers industry best practices to enhance efficiency, data integrity, and automation across various functional areas within procurement operations.

Among the key duties of this position are the following:

• Leads and supports procurement-focused business and technical initiatives primarily in but not necessarily limited to Procurement, through all phases of the project lifecycle from project charter and requirements through user acceptance testing (UAT), deployment, and post-implementation support, ensuring alignment with University Procurement Services priorities and objectives.
• Manages recurring procurement processes and operational programs by coordinating stakeholder alignment, monitoring timelines, resolving process and systemic issues, and tracking key operational metrics to drive continuous process improvement.
• Partners with business stakeholders, technical teams, and external vendors to conduct discovery workshops, analyze complex business needs, and translate them into actionable functional requirement specifications that support new business capabilities, compliance, and efficiency.
• Develops and maintains comprehensive project documentation, business process maps, and clear campus-user communications to ensure seamless knowledge transfer, reliable system execution, and strong stakeholder alignment.
• Conducts targeted research, data analysis, and benchmarking of procurement industry trends, supply chain best practices, and emerging technologies to support business decision-making and innovation.

FLSA
Exempt


Grade
05


Salary Details
Starting salary will be commensurate with qualifications and experience, up to a maximum hiring salary of $81,360


Minimum Salary
68278.480


Mid Range Salary
84393.980


Maximum Salary
100509.480


Offer Information


The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits


Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status
Full Time


Working Hours

Standard Hours
37.50


Daily Work Shift
Day


Work Arrangement


Consistent with the current application of Rutgers Policy 60.3.22 or the applicable provisions of relevant collective negotiations agreements, this position may be eligible for a hybrid work arrangement. Flexible work arrangements are not permanent, subject to change or discontinuation, and contingent on the employee receiving approval in the View email address on click.appcast.io Application System.

Union Description
URA-AFT Administrative


Payroll Designation
PeopleSoft


Seniority Unit

Terms of Appointment
Staff - 12 month


Position Pension Eligibility
ABP

Qualifications


Minimum Education and Experience

• Bachelor's degree or an equivalent combination of education and experience.
• Two (2) years of experience in a business analysis role supporting procurement or supply chain operations.

Certifications/Licenses

Required Knowledge, Skills, and Abilities

• Experience in finance and administration, and/or procurement business functions.
• Strong analytical skills to identify problems, gaps, and process improvement opportunities.
• Knowledge of project management methodologies across the full lifecycle of business and technical initiatives.
• Strong organizational and planning skills with attention to detail and ability to work in a team environment.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to manage multiple concurrent tasks and initiatives.
• Ability to work collaboratively, troubleshoot issues, and develop solutions within established procedures.

Preferred Qualifications

• Experience in a higher education environment supporting business and technical operations.
• Strong Microsoft Office skills, particularly Excel, PowerPoint and SharePoint.
• Experience working with data and developing reports and analysis.
• Lean Six Sigma experience.

Equipment Utilized

• Enterprise platforms (Jaggaer/RU-Marketplace, Oracle Cloud, ServiceNow), JIRA, Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint), and standard functional documentation templates

Physical Demands and Work Environment

• Ability to travel to the main office.

Special Conditions

• This position may be eligible for a hybrid work arrangement, subject to approval and operational needs. A regular on-site presence of at least three (3) days per week is required, with additional on-site days as needed. Employees approved for a hybrid work arrangement must reside in NJ, NY, PA or DE and be within a commutable distance of the university.

Posting Details


Posting Number
26ST1801


Posting Open Date
09/25/2026


Special Instructions to Applicants

Regional Campus
Rutgers University-New Brunswick


Home Location Campus
Off Campus


City
Piscataway


State
NJ


Location Details

Pre-employment Screenings


All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Equal Employment Opportunity Statement


It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: