Tier I On-Site Support

Tier I On-Site Support


Job Number : 32267


Location : Washington, DC


Job Description :

Tier I On-Site Support


Washington, DC


Support mission-critical IT operations for the U.S. House of Representatives by keeping systems running and users productive in high-responsibility environments.


Before You Apply


This is a full-time W-2 position with Allyon.


Allyon does not sponsor security clearances and does not offer C2C opportunities for this role.


Why this Role Matters


Reliable technical support keeps mission operations moving. When users can access the tools they need without interruption, they can focus on the work that matters most.


As a Tier I On-Site Support professional supporting the U.S. House of Representatives, you serve as the front line of IT support, helping users resolve issues quickly and efficiently. Your ability to troubleshoot problems, communicate clearly, and deliver a strong customer experience directly impacts productivity in a fast-paced, high-visibility environment.


If you thrive in a fast-paced environment and take pride in helping others succeed, this role offers immediate impact.


What You Will Do


You will support end users and IT operations by:

• Providing Tier I support via phone, chat, remote tools, and on-site assistance as needed
• Troubleshooting and resolving issues across desktops, laptops, mobile devices, and peripherals
• Supporting Windows, macOS, iOS, and Android operating systems
• Assisting with installation, configuration, and use of software including Office 365 and enterprise applications
• Supporting remote access tools such as VPN and RSA SecurID
• Delivering high-quality customer service and adhering to defined service standards
• Creating and maintaining user documentation and knowledge base content
• Communicating alerts and updates through multiple channels
• Supporting mobile device management platforms and device configurations
• Collaborating with internal teams and vendors to resolve technical issues
• Escalating complex issues and supporting Tier II teams as needed
• Participating in projects and initiatives to support evolving technology environments

Required Qualifications

• Strong experience with Mac
• Strong troubleshooting skills across hardware, software, and network connectivity
• Experience supporting Windows, macOS, iOS, and Android environments
• Experience with Active Directory for user account management
• Experience supporting Office 365, SharePoint, and Exchange Online
• Familiarity with VPN and remote access tools such as Cisco AnyConnect and RSA SecurID
• Experience working in IT call center or service desk environments
• Experience with ticketing and knowledge management systems such as BMC Helix (Remedy)
• Strong customer service and communication skills, including support for executive-level users
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Ability to lift up to 50 pounds for on-site hardware support

Preferred Qualifications

• A+ certification
• Familiarity with MDM tools such as JAMF, Apple Business Manager, Workspace ONE, or Intune
• College degree or equivalent technical training

What's In It for You


At Allyon, your compensation goes beyond salary. Our Total Rewards program is designed to lower your costs, support your wellbeing, and give you confidence in your future.

• Four flexible medical plan options with premiums averaging 15% below industry benchmarks
• Up to $1,800 in annual wellness incentives plus monthly rewards that put money back in your pocket
• $0 telemedicine visits and open access provider networks with transparent pricing
• 401(k) with modern planning tools plus HSA and FSA options for tax advantaged savings
• Dental, vision, life, disability, and supplemental coverage including accident and critical illness
• Paid time off starting on day one plus flexibility to support balance

Your compensation is designed to make a real difference day to day, giving you the support and confidence to do your best work and live well outside of it.


About Allyon


Allyon is a Federal solutions partner supporting Department of War, Intelligence, and Civilian agencies through expertise in Cybersecurity, Cloud Infrastructure & Engineering, Enterprise IT, and Program Management


For more than 15 years, we have helped government teams operate securely, efficiently, and confidently by delivering solutions that keep critical missions moving.


Our belief is simple. Mission success is built by people. We invest in our teams, our systems, and our culture with intention so our people can perform at their best and deliver when it matters most.


The Bottom Line


Ready to do meaningful work that supports real-world mission impact?


At Allyon, culture drives performance. We combine mission-critical work with a Total Rewards approach that invests in your health, financial security, and long-term growth.


If you want your skills to matter, your contributions to be recognized, and your compensation to reflect your value, this is your opportunity.


Apply today and join a people-powered team focused on mission success.