Clinical Supervisor for Access Operations

Clinical Supervisor for Access Operations

Join Our Team

We are looking for compassionate, caring people to join our talented staff of health care professionals as we continue to grow to be the preferred, regional health care partner in our community.

Benefits We pride ourselves in retaining our top talent by offering work environments that support professional development and personal success. In addition to our robust healthcare and retirement plans, we offer:

• Flexible schedules for work-life balance
• Paid time off accrues on day one for part and full time employees
• Get up to 50% of earned wages with Payactiv - access to the money you worked for, but haven't been paid yet
• Earn While You Learn – Deaconess offers tuition reimbursement for many healthcare opportunities, STEP UP program will pay your normal wages for time spent in enrolled class hours for up to 18 hours per week for approved programs. Educational Assistance up to $5,250.00 per calendar year while enrolled in undergraduate or graduate classes.
• Tuition.io – Deaconess offers access to a full suite of tools to help manage and educate with student loans and expenses. One on one student loan coaching via email, chat or calls.
• Tuition reimbursement
• Outstanding Referral Programs
• Pet Insurance Available
• Medical Premium Assistance of up to 20% is available for eligible full time employees.
• Wellness Incentives for full & part-time employee to reduce cost of insurance premium by $33.93 (and $11.30 for spouse, if applicable)
• Onsite children's care centers (Infant through Pre-K) at Midtown and Eastside in Evansville, Indiana and Henderson, Kentucky. Subject to availability
• Deaconess RN on Call is available for employees 24/7/365 to speak to an RN
• Automatic enrollment in a 401K plan at 3% pre-tax contribution with an outstanding employer matching program
• Competitive pay, shift and weekend incentives, yearly opportunities for pay increases and bonuses
• Career advancement opportunities

Job Summary

The RN Clinical Supervisor Access Operations would provide direct supervision of two Team Leads and have accountability for clinical operations across system Access Center nursing functions. Key responsibilities include:

Clinical Oversight

• Ensure standardized triage protocols are followed across all Access Center programs
• Provide clinical escalation support and decision-making guidance
• Lead quality reviews, incident follow-up, and documentation compliance

Leadership and Team Development

• Directly supervise two Team Leads, including performance management and competency oversight
• Operational leadership for Deaconess Care Transition Team RNs
• Support onboarding, education, and ongoing clinical development of nursing staff
• Promote accountability, engagement, and retention within the Access Center nursing teams

Operational Efficiency & Process Improvement

• Identify workflow gaps and redundancy across programs
• Lead initiatives to streamline call handling, triage pathways, and care transitions
• Collaborate with Ambulatory leadership, Post Acute leadership, and Hospital teams to improve handoffs and throughput
• Support organizational goals related to quality, patient experience, and care transitions

Reporting and Performance Monitoring

• Develop and deliver monthly reporting on volume, response time, outcomes, and quality indicators
• Monitor KPIs related to triage accuracy, patient safety, escalation appropriateness, and staff productivity
• Use data to drive continuous improvement and inform leadership decisions

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.