Health Technician (Hearing Instrument Specialist)

Summary This Health Technician (Hearing Instrument Specialist) position serves the Central Arkansas Veterans Healthcare System, Audiology and Speech Pathology Service in Little Rock, AR. The duties and responsibilities are to be carried out in all clinical and other patient care areas involved with the Service as well as the audiology stations at North Little Rock and at the Conway and Hot Springs CBOCs. Responsibilities Total Rewards of a Allied Health Professional Duties of the Health Technician (Hearing Instrument Specialist) include, but are not limited to: Completes visual and auditory checks of hearing aids and hearing assistive technology-including all hearing aid accessories, as well as, alerting devices (troubleshoots performance) Regisers, certifies and tracks prosthetic devices (hearing aids, hearing aid accessories and assistive devices) Assists in set up and delivery of face-to-face and telehealth visits by preparing the equipment for patient evaluation and other audiology procedures, including, but not limited to daily biologic listening calibration of audiometric equipment and calibration of real-ear equipment Fabricates earmold impressions with proper otoscopy, orders earmolds based on plan of care through prosthetics or DLC and fits and modifies earmolds, if necessary Provides patient care in hearing aid repair appointments consistent with the audiologist's treatment plan and provides counselling including, but not limited to realistic expectations, communication strategies and/or aural rehabilitation Maintains a comprehensive supply and equipment tracking systems to include monitoring stock of RME and consumable items, ensuring proper inventory levels to complete the daily tasks Prioritizes the acquisition of all supplies and equipment with regard to date of expiration; and may maintain a loaner hearing aid inventory Assists patients with hearing aid connectivity including, but not limited to downloading applications (or apps), pairing devices in the app, Bluetooth ® pairing and pairing hearing aid accessories Assists patients through triaging phone calls and audiology requests with regards to priority and urgency following the audiologist's plan of care. Work Schedule: Monday-Friday, 7:30am-4:00pm (Subject to change based on the needs of the service) Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: GS-5, 598-01613-F; GS-6, 598-01614-F Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical evaluation. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: 1. United States Citizenship: Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with 38 U.S.C. § 7407(a). 2. English Language Proficiency. Health Technician (HIS) candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). 3. Experience and Education Experience: Completion of the Department of Labor Apprenticeship Program for Hearing Aid Specialists. Copy of document verifying program completion required, OR Education: Successful completion of two academic years above high school that includes course work related to the field such as hearing science, human anatomy and physiology, hearing instrument science, gerontology, psychology or other general healthcare areas. Foreign Education. To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials. Transcripts/Education Equivalency Required. NOTE: There is no combination of education and experience which can be substituted for the basic requirements. 4. Licensure or Registration. Individuals must hold a full, current and unrestricted license or registration to practice as a HIS in a state, territory, commonwealth or the District of Columbia. Copy of licensure or registration required. 5. Board Certification: Individuals must hold active board certification from the National Board for Certification in Hearing Instrument Sciences (NBC-HIS). Exception for Non-Board-Certified Health Technician (HIS): Non-Board-Certified Applicants who otherwise meet the eligibility requirements for appointment, may be given a temporary appointment as a graduate Health Technician (HIS) under the authority of 38 U.S.C. 7405 (c)(2)(B). Non-board-certified individuals shall only provide care under the supervision of a licensed audiologist. Non-board-certified individuals may only be appointed at the entry level of a GS-5 and may not be promoted/converted until board certification is obtained. Temporary appointments of non-board-certified Health Technician (HIS) may not be extended beyond two (2) years or converted to a new temporary appointment. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations:In addition to the basic requirements, the following is the criteria that must be met when determining the grade of candidates. GS-5 Entry Level: Experience: None beyond the basic requirements above. Knowledge, Skills and Abilities (KSAs): In addition to the experience above, the candidate must demonstrate the following KSAs: (a) Knowledge of basic anatomy of the head and neck. (b) Knowledge of basic infection control procedures and guidelines. (c) Skill in using basic computer software to complete tasks such as using email, creating spreadsheets and word processing. (d) Ability to communicate orally and in writing. (e) Ability to follow verbal and written instructions. (f) Ability to maintain stock and supply level inventories. GS-06, Full Performance Level: Experience: One year of experience equivalent to the next lower grade (GS-05). Knowledge, Skills and Abilities (KSAs): In addition to the experience above, the candidate must demonstrate the following KSAs: (a) Knowledge of normal and abnormal ear anatomy. (b) Knowledge of hearing aids, hearing assistive technology, hearing aid manufacturers and manufacturer software. (c) Skill in documenting patient procedures and patient devices. (d) Skill in providing patient education for hearing aid use, to include assisting patient with hearing aid insertion, removal and hygiene (cleaning and disinfection). (e) Ability to provide patient education and training regarding hearing loss and communication strategies for various listening situations. (f) Ability to solve problems or make decisions regarding hearing aids, hearing assistive technology and patient care that is consistent with the documented and co-signed plan of care under the supervision of an audiologist. (g) Ability to prepare patient, equipment, and/or environment for audiology procedures. (h) Ability to provide triage of patient telephone calls or audiology requests. Reference: For more information on this qualification standard, please visit The full performance level of this vacancy is GS-06. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-05 to GS-06. Physical Demands:Physical aspects associated with work required of this assignment are typical for the occupation, see Duties section for essential job duties of the position. May require standing, lifting, carrying, sitting, stooping, bending, pulling, and pushing. May be required to wear personal protective equipment and undergo annual TB screening or testing as conditions of employment. Work Environment:Work is performed in an office/clinic setting with minimal risks that requires normal safety precautions; the area is adequately lighted, heated, and ventilated. However, the work environment requires someone with the ability to handle several tasks at once in sometimes stressful situations. Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Additional Information Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.