Account Associate - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 1992 and is a small, close-knit team of two full-time members, with plans to grow. Before becoming an agent, I worked as a business analyst in the insurance industry, which gave me a strong foundation in both the technical and service sides of the business. I also come from a family of State Farm agents, so helping people protect what matters most has always been part of my life.

I attended Indiana University, am married with grown children, and now enjoy time with my grandchild. Family is incredibly important to me, and that same family-first mindset carries into the way our office operates. Im also a founding board member of the Boone County Mentoring Partnership, and staying involved in the community has always been a priority.

As a smaller, established agency, we offer the advantages of flexibility, adaptability, and a truly supportive environment. Our culture is caring, casual, and relationship-focused, with a strong emphasis on customer service and quality interactions. We provide mentoring, coaching, and a Simple IRA, along with a workplace where people genuinely take care of each other.

Our office feels like a true family environment with a long-tenured, close-knit team. Were looking for someone who is kind, empathetic, personable, and motivatedsomeone who values customer service and wants to be part of a supportive, people-first culture. If youre looking for a place where relationships and teamwork come first, this could be a great fit for you.

ROLE DESCRIPTION:
As Account Associate - State Farm Agent Team Member for Teresa Susong - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.