Customer Service Support Specialist
$20 per hourScrubaDub Auto Wash Centers
Customer Service Support Rep
New England's top car wash is looking for a Customer Service Support rep to join our Natick team! You will be the face of ScrubaDub for our customers, fielding in person questions and manning our customer service line. You'll have the opportunity to put smiles on the faces of your customers. This is a permanent, full time position in our Natick Carwash and is an administrative and support role for the carwash managers. Monday through Friday, 8 am to 5 pm with a 1 hour lunch break.
Our Core Values
- Care Like Family - go above and beyond for your team
- Show Pride quality service with a smile
- Accountability own your performance
- Drive Change commitment to constant improvement
- Safety Always
- Dazzle provide superior customer experiences
Your Responsibilities and Duties
Field in person and phone inquiries by customers at the Natick carwash.
Provide information about our products and services to customers
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions in our database
Develop and maintain a knowledge base of the evolving products and services
Site upkeep maintain clean customer lounge and satisfaction cart
Other administrative and support duties to support the site as required
Your Qualifications and Skills
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Benefits
Competitive Hourly Rate: $20 an hour starting
Medical: we cover 50% of medical and dental insurance premiums
Vacation: You will receive paid vacation, sick, and holiday pay
Personal Car Care: You will receive free car washes and employee discounts on car detailing services for your personal vehicles
Retirement: 401K plan with a 3% employer match
Scholarships Tuition reimbursement and educational scholarships available
ScrubaDub Auto Wash CentersVacancy posted 1 day ago
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