Customer Service Representative

Customer Service Representative

Back Bay Staffing Group is seeking a Customer Service Representative. Start date: immediately. Position has potential to go perm. Where: Boston, Saugus, East Boston, Natick, Auburn. Hours: Full Time: Monday-Friday alternating shifts of:

• 5:50AM-2:20PM
• 9AM-5:30PM, &
• 11AM-7:30PM* (Wednesdays only*)
• Alternating Saturdays 7:50AM-2:20PM

Required:

Must have high data entry scores using a 10 Key Calculator, pass a background check and drug screen

Essential Duties and Responsibilities:

• Assist Associate Supervisor with daily operations of Natick office
• Perform account maintenance including account changes, transponder changes, replenishments and adjustments
• Meet corporation/agency standards and deadlines
• Maintain neat and accurate files
• Assist in opening and closing the Natick office as needed
• Assist in reducing Production backlog
• Process tasks such as web apps, add tags, payments, tolls, transfers, emails, and option changes.
• Cash out and prepare deposit at end of shift
• Participate in weekend rotation
• Perform other duties as directed by management

Required Skills:

• 1-2 years customer service experience
• Flexibility in scheduling
• Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem solving skills
• Adapt quickly, efficiently, and positively to various projects assigned
• Works well in a fast-paced, multi-task environment
• Must remain professional under every circumstance with patrons and staff members
• Must maintain a good attendance record

Education: High School Equivalent required