L2 Support Technician

Compu-Vision Consulting

Job Title: L2 Technical support
Location: Belvidere, NJ
Duration: 12 Months

Role Overview
We are seeking a skilled L2 Support Engineer to provide advanced technical support across end-user systems, applications, and infrastructure components. The role involves troubleshooting complex issues, supporting enterprise tools, and ensuring seamless IT operations while collaborating with L1 and L3 teams.

Key Responsibilities

Provide second-level technical support for escalated incidents and service requests
Troubleshoot issues related to Windows/Mac systems, Office 365, and enterprise applications
Manage Active Directory (user accounts, permissions, group policies)
Support email systems, collaboration tools (Teams, Zoom, WebEx)
Perform root cause analysis and implement permanent fixes where applicable
Monitor and respond to security alerts (Defender, antivirus, access anomalies)
Assist in device configuration, software installations, and system upgrades
Support VPN, network connectivity, and remote access issues
Handle onboarding/offboarding activities including account setup and access provisioning
Maintain documentation for known issues, troubleshooting steps, and SOPs
Coordinate with vendors and third-party providers when required
Ensure adherence to SLA, incident management, and change management processes

Required Skills & Experience

Strong experience in Desktop / End User Support (L2 level)
Hands-on knowledge of Active Directory, Office 365, Windows 10/11, Mac OS
Experience with ITSM tools (ServiceNow, Jira, etc.)
Understanding of network basics (DNS, DHCP, VPN, TCP/IP)
Exposure to security tools (Microsoft Defender, antivirus solutions)
Ability to troubleshoot hardware, software, and application issues
Good understanding of incident, problem, and change management
Strong communication and user-handling skills

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Vacancy posted 4 days ago

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