L2 Support Technician
Compu Vision Consulting Inc
Job Title: L2 Technical support
Location: Belvidere, NJ
Duration: 12 Months Role Overview
We are seeking a skilled L2 Support Engineer to provide advanced technical support across end-user systems, applications, and infrastructure components. The role involves troubleshooting complex issues, supporting enterprise tools, and ensuring seamless IT operations while collaborating with L1 and L3 teams. Key Responsibilities
Location: Belvidere, NJ
Duration: 12 Months Role Overview
We are seeking a skilled L2 Support Engineer to provide advanced technical support across end-user systems, applications, and infrastructure components. The role involves troubleshooting complex issues, supporting enterprise tools, and ensuring seamless IT operations while collaborating with L1 and L3 teams. Key Responsibilities
- Provide second-level technical support for escalated incidents and service requests
- Troubleshoot issues related to Windows/Mac systems, Office 365, and enterprise applications
- Manage Active Directory (user accounts, permissions, group policies)
- Support email systems, collaboration tools (Teams, Zoom, WebEx)
- Perform root cause analysis and implement permanent fixes where applicable
- Monitor and respond to security alerts (Defender, antivirus, access anomalies)
- Assist in device configuration, software installations, and system upgrades
- Support VPN, network connectivity, and remote access issues
- Handle onboarding/offboarding activities including account setup and access provisioning
- Maintain documentation for known issues, troubleshooting steps, and SOPs
- Coordinate with vendors and third-party providers when required
- Ensure adherence to SLA, incident management, and change management processes
- Strong experience in Desktop / End User Support (L2 level)
- Hands-on knowledge of Active Directory, Office 365, Windows 10/11, Mac OS
- Experience with ITSM tools (ServiceNow, Jira, etc.)
- Understanding of network basics (DNS, DHCP, VPN, TCP/IP)
- Exposure to security tools (Microsoft Defender, antivirus solutions)
- Ability to troubleshoot hardware, software, and application issues
- Good understanding of incident, problem, and change management
- Strong communication and user-handling skills
Vacancy posted 1 day ago
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