Room Service Supervisor

In-Room Dining Supervisor

Four Seasons Hotel and Residences New Orleans is seeking candidates to join our dynamic In-Room Dining team as an In-Room Dining (IRD) Supervisor. Our IRD Supervisor is responsible for leading and training our IRD team to deliver an exceptional guest experience while maintaining our quality standards.

What You'll Do

• Oversee daily operation of In-Room Dining and assign duties. Assist in selecting training, evaluating, leading, motivating, coaching, and disciplining all employees in the Hotel's In-Room Dining Department to ensure that established cultural and core standards are met.
• Maintain department organization and cleanliness.
• Forecast labor, process payroll, create schedules and provide daily reports.
• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest's order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item's, origin, taste, and preparation methods.
• Monitor our other mobile platforms on which guests can place orders or communicate with us. Ensure prompt reply to guest enquiries, and assist them in a timely and courteous manner. Complete Glitch reports as needed.
• Ensure any special needs or requests to the kitchen are communicated using the hotel's point-of-sales system; check completed kitchen orders with the guest's original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.
• Oversee amenity deliveries by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.

What You Bring

• High School Diploma or equivalent experience
• Prior experience in a supervisory position preferred.
• Minimum of one year of food service or equivalent experience is required.
• TIPS and ServSafe certifications required
• Work authorization in the United States required

What To Expect

• Work a flexible work schedule of 40-45 hours weekly that will include mornings, nights, weekends, and holidays.
• Collaborate with departments through various hotel systems and platforms to provide a memorable guest experience.
• Fast-paced environment where attention to detail is critical.

What We Offer

• A Rewarding Work Culture, with mentoring, training and development opportunities
• Comprehensive Benefits package including a world class Medical, Dental, and Vision insurance program
• 401k participation with a company matching program after 30 days of employment
• Discounted Accommodations at Four Seasons Worldwide
• Comprehensive Time off Package including Vacation pay, Sick pay and 9 paid Holidays, including Mardi Gras
• Complimentary employee meals prepared by the Four Seasons Culinary Team
• Complimentary uniforms that are laundered by our housekeeping department
• Discounted parking near hotel
• And much more!

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Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -