Scrum Master

Role Description

BRMi is seeking a Scrum Master to Support the CMDB Data Completeness for Business Applications initiative by serving as the Scrum Master for a cross-functional Agile team. Responsibilities include:

• Facilitate Agile Scrum ceremonies including daily stand-ups, sprint planning, sprint reviews, and sprint retrospectives.
• Remove impediments and resolve issues that impact team delivery and sprint commitments.
• Promote Agile best practices and continuous improvement through retrospectives, coaching, and feedback sessions.
• Track project progress and communicate status, risks, dependencies, and issues to leadership and stakeholders.
• Ensure adherence to Scrum principles, Agile methodologies, and established governance processes.
• Coordinate work across business application owners, technical teams, and ServiceNow administrators.
• Lead efforts to improve CMDB data quality by ensuring completion of all required business application attributes.
• Partner with application stakeholders to identify, validate, and remediate missing or inaccurate CMDB data.
• Support enhancements to the CMDB Health Dashboard by defining lifecycle-based validation rules for required business application attributes.
• Coordinate deployment of Business Application Choice Value updates and ensure existing records are aligned with new standards.
• Develop and maintain ServiceNow knowledge articles, process documentation, and end-user training materials related to business application data governance.
• Support the development of ServiceNow APM dashboards and reporting for business application registration, attribute updates, ownership changes, retirements, and PRR activities.
• Identify applications that no longer meet Business Application criteria and coordinate validation, retirement, or reclassification as Technology Management Services or Business Service Offerings.
• Collaborate with project teams to ensure milestones are delivered on schedule.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree preferred.
• 5+ years of experience serving as a Scrum Master or Agile Project Lead.
• Strong understanding of Agile and Scrum methodologies with experience facilitating all Scrum ceremonies.
• Hands-on experience with Azure DevOps (ADO) for backlog, sprint, and work item management.
• Experience working within the ServiceNow platform, preferably with CMDB, ITSM, or Application Portfolio Management (APM).
• Experience coordinating cross-functional technical and business teams.
• Strong knowledge of CMDB governance, data quality, or configuration management concepts.
• Experience creating project status reports, dashboards, and executive communications.
• Excellent verbal and written communication skills.
• Strong facilitation, organizational, and stakeholder management skills.
• Proven analytical and problem-solving abilities with the ability to remove delivery impediments.
• Experience developing documentation, knowledge articles, and user training materials is preferred.

Requirements

• BRMi will not sponsor applicants for work visas for this position.
• This is a W2 opportunity only.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Employer-Paid Short-Term and Long-Term Disability Insurance
• 401(k)
• Paid Time Off (PTO) that includes Vacation Leave, Sick Leave, and 11 Paid Holidays
• Educational Assistance