Customer Service Representative

Customer Service / Account Representative – Tuscaloosa, AL

Dixie Pulp & Paper, Inc is in need of a Customer Service / Account Representative for our Tuscaloosa, AL Home Office location. Position reports to the Customer Service Manager. This is not sales or a call-center type role. It involves assisting / managing specific customer and supplier accounts that have already been secured by the sales team.

Responsibilities to include, but not limited to:

• Communicate and coordinate with customers, suppliers, vendors salespeople, and other departments within the company with the goal of answering questions, solving problems, and meeting their needs
• Highly developed sense of integrity and commitment to customer satisfaction.
• Handle and resolve all verbal and written correspondence timely, professionally and with a respectful, caring and responsive attitude. This includes emails, memos, letters, spreadsheets, BOL's, etc…
• Understand and carry out oral and written instructions
• Prepare various customer reports, memo's, letters as needed
• Inspect and Analyze documents and correspondence for accuracy and follow up needed
• Keep records of customer interactions and transactions
• Record details of inquiries, comments, complaints and actions taken
• Maintain customer/supplier databases
• Demonstrates independence, solid judgment, flexibility and problem solving in everyday duties
• Shows determination and perseverance to complete responsibilities to ensure deadlines and resolutions
• Completes work in an accurate and thorough manner.
• Utilize computer and various software packages (Cie-trade, Excel, Word, Microsoft Outlook) to complete daily responsibilities
• Possess a strong work ethic and team player mentality.

Experience:

• 3 to 5 years office work experience in a service or logistics related industry preferred
• Strong decision making and analytical abilities
• Strong detail orientation and communication/listening skills
• Strong organizational skills to manage workflow and time
• Has a pleasant, patient, friendly and can do attitude
• Paper background is a plus

Compensation:

• Competitive base salary commensurate on experience
• Benefits include Medical, Dental, Vision and Life Insurance, Paid Vacation and Holidays, Profit Sharing Plan, 401K

Dixie Pulp & Paper is an Equal Opportunity Employer All qualified candidates must be able to pass a background screen Interested candidates send resume to Randi Doherty Email: View email address on click.appcast.io; phone: View phone number on click.appcast.io