WACO Closing Agent

Pay is based on a number of factors including the successful candidate's job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit

Location: 3483 Bella Vista Way, Bella Vista, AR 72714

Position requires availability Monday through Friday 8:00 AM to 5:00 PM with additional hours as needed.

SUMMARY: The Closing Agent will serve as a transaction specialist and work directly with other closing department associates and customers including, but not limited to, buyer, seller, REALTOR®, lender, or attorney to understand, analyze and ensure title and lender requirements are met and documents are properly prepared and executed for each closing transaction following ALTA's Best Practices. The incumbent will provide exemplary customer service and be available to meet with customers as needed. The incumbent is responsible for maintaining an order pipeline, closing files and revenue for both acquired and assigned files and works to ensure the company's assets are safeguarded. The incumbent will actively work with their manager, Business Development Representative or Sales Team to formulate a proactive and disciplined approach to customer retention and generating growth.


We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

1. Responsible for developing and building personal pipeline (closing and sales), file closings and overall individual performance.

2. Maintain and develop relationships with customers and prospects through internal and external referral sources, organization involvement, community involvement, and target marketing specific to the industry to ensure pipeline targets are achieved.

3. Identify and determine what requirements must be met before closing by analyzing title insurance commitments, real estate, contracts and/or lender requirements. Satisfy requirements prior to outlined or contractual closing dates.


4. Analyze and evaluate each transaction to determine and ensure proper policy coverage to protect the owner's interests.


5. Prepare Settlement Statements for closings including collaboration with the lender of the Closing Disclosure for final balancing of the file.


6. Distribute settlement statements to all parties involved with the transaction.


7. Facilitate closing transactions by explaining the documents to customers, obtaining required signatures and notarizing as necessary for issuing a Title Insurance Policy, and recording within respective counties.


8. Post and deposit closing funds and obtain funding authorization, if needed. Disburse settlement invoices and fees to balance and close the file.


9. Ensure Sales Contracts and Lender Orders are executed accurately and in a timely manner.

10. Serve as a resource to REALTORS®, buyers/sellers, lenders, builders, and other customers regarding closing procedures and/or title questions.


11. Communicate effectively and efficiently with all parties to ensure the transaction consummates within the required time frame or by contractual dates and all parties are aware of closing expectations and details.


12. Deliver the WACO experience including but not limited to selling WACO Products and Services.

13. Responsible for resolving post-closing requirements including but not limited to, obtaining mortgage releases, document corrections, and/or issuing refunds to customers as needed.

14. Maintain accurate file information by utilizing system or external reporting to ensure files are relevant, not stale and do not contain excess funds that extend beyond closing dates including but not limited to payoffs, refunds and invoices.


15. Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.


TEAM ACCOUNTABILITIES:
• Support and uphold the Arvest Mission Statement.
• Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
• Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
• Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company's overall operation.

• Promote professionalism at all times.

Responsibilities:

QUALIFICATIONS REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:
• Associates Degree or equivalent experience or relevant military experience required. Relevant military experience is considered for veterans and transitioning service members.
• 2 years of closing processor and/or title experience or equivalent related experience required.
• Licensed Notary Public (or ability to obtain within 90 days) required.
• Licensed Title Agent (or ability to obtain within one year) required.
• Experience working across all levels of management and clients; also required to be skilled in handling demanding, high maintenance client requests with precision, accuracy and with a high level of customer service required.
• Exceptional consultative skills preferred: ability to probe, listen, clarify, and present information to advance sales transactions required.
• Bachelor's degree in a related field preferred.
• Leadership experience preferred.

OTHER SKILLS AND ABILITIES:
• Must be able to arrive at work on time, work on site and have regular work attendance
• Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
• Must be able to provide cordial customer service regardless of customer personality, presence or communication style
• Must be able to perform several tasks at once
• Must be able to work in a stressful atmosphere
• Must be able to rotate job tasks
• Must be able to occasionally work overtime
• Must be able to greet others cordially
• Must be able to coordinate multiple and changing priorities
• Must be able to verbally communicate with all other associates
• Must be able to operate telephone, copier and FAX machines
• Must be able to move from department to department or bank to bank to attend meetings
• Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.


While performing the duties of this job, the associate is regularly required to sit, stand, walk, kneel, use hands and arms to handle documents, utilize keyboard, telephone and calculator, sign documents, etc.

The associate must occasionally lift and/or move up to 25 lbs.

Specific vision abilities required by this job include close vision, color, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.


The noise level in the work environment is usually moderate.

Grade 13

Pay Range: $22.50 - $28.10 per hour