Restoration Project Manager

Restoration Project Manager

At SERVPRO, we help homeowners and businesses recover from life's unexpected events—whether it's water, fire, storm, or mold damage. Our team is driven by a commitment to excellence, responsiveness, and customer care. We pride ourselves on delivering high-quality restoration services while supporting our team members with opportunities to grow and succeed.

As a Restoration Project Manager, you'll play a critical leadership role in guiding projects from initial response through final completion. You'll oversee restoration crews, coordinate resources, and serve as the main point of contact for customers and partners. This role is ideal for someone who thrives in a fast-paced environment, enjoys leading teams, and takes pride in delivering exceptional service during challenging situations.

Manage restoration projects from start to finish, ensuring timely and high-quality results

Develop accurate scopes of work and prepare estimates using industry software

Communicate and negotiate project scope and approvals with customers and clients

Schedule, coordinate, and oversee crews, subcontractors, and resources on active jobs

Maintain clear communication with customers, team members, vendors, and insurance representatives

Review job documentation to ensure accuracy for billing and client requirements

Manage production expenses, including equipment, vehicles, and materials

Ensure a high level of customer satisfaction and manage client experience throughout the project

Respond quickly to new service opportunities and incoming leads

Assist with recruiting, hiring, and training restoration team members

High school diploma or GED required; associate or bachelor's degree preferred

Minimum 3 years of restoration or related industry experience

At least 1 year of management or supervisory experience

IICRC certification preferred

Valid driver's license

Strong leadership and organizational skills

Excellent communication (written and verbal)

Ability to manage multiple projects and priorities

Detail-oriented with strong problem-solving abilities

Proficiency with computers and job management software

Ability to lift 50 lbs regularly and up to 100 lbs with assistance

Comfortable climbing ladders and working at ceiling heights

Ability to work in tight spaces such as attics and crawl spaces

Ability to push, pull, and carry equipment and materials

Comfortable working with cleaning agents and restoration equipment

Competitive compensation and growth opportunities

Hands-on leadership role with real impact

Supportive, team-oriented work environment

Opportunity to help customers recover during critical times

Compensation: $55,000.00 - $75,000.00 per year