Project Manager - Hybrid - Norcross, GA

Job Description

Job Description

Are you that person that your family and friends turn to when they need things scheduled, planned, and driven to an on-time completion? Do you enjoy turning statements, tasks, and details into a fine-tuned project plan? Do you get energized by working in a high-performance IT environment, in collaboration with other smart dynamic trailblazers who obsess over the perfect delivery of a project? Well, if so, this job might be for you. USAN is a revolutionary contact center solutions provider, promoting 21st century values rooted in work-life balance, flexibility and career growth opportunities.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. No agencies please.

Job Description
The Project Manager position requires strong task and timeline management skills. The ideal candidate will have the ability to effectively manage multiple projects ranging in scope, complexity and lifecycle.
Duties:
•Performs initial review of new project requirements and identifies project components
•Gathers project assessments from various internal teams in order to prepare customer Quotes
•Schedules development tasks and generates project timelines
•Manages all aspects of the development cycle including technical design, development and quality assurance
•Manages all aspects of the User Testing cycle including issue documentation, tracking and resolution
•Coordinates production implementation scheduling, processing and handoff
•Interfaces directly with customers to clarify requirements, articulate project needs, and maintain the overall health of accounts

Basic Qualifications:
• Bachelor’s degree (English major, Technical Field, Communications field preferred)
• Attention to detail with excellent task and timeline management skills
• Ability to interact with customers and clearly articulate project details
• Proficient in Excel and Microsoft Office, mainly Microsoft Word and Visio
• Ability to manage multiple projects that are relatively complex in scope and demonstrate effective task-management skills to meet project deadlines

Preferred Qualifications:
• 5+ years of experience in management of multiple projects ranging in scope, complexity and lifecycle

• Exhibits strong interpersonal and organizational skills

• Exceptional understanding of project management and processing

• Exhibits a strong understanding of project processes, tasks, dependencies, and deliverables

• Strong knowledge and understanding of computer technology

Job Benefits:
• Healthcare benefits
• 401K plan
• Paid company holidays
• Paid vacation
• Business casual work environment
• Annual performance based bonus program

Company Description

United States Advanced Network, In. (USAN) is a privately held corporation based out of Norcross, GA (a suburb of Atlanta, GA). USAN is an AWS Advanced Tier Partner specializing in Amazon Connect, helping organizations design and deploy scalable, AI-driven customer interactions that accelerate time to value and maximize ROI. With over 35 years of deep contact center expertise, USAN delivers modern agentic CX solutions and a white-glove approach to optimizing and managing cloud contact center environments through its managed services.

 

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