Training and Audit Specialist

Job Description

Job Description

WHO WE ARE

The Children's Rescue Fund's core purpose is to serve individuals and families experiencing homelessness with our critical services, empowering them to become independent. We support people on their journey to become self-sufficient, motivated, and productive in obtaining permanent housing.

Our core purpose is to effectively assess, support and ensure sustainable permanent housing transition for individuals and families experiencing homelessness. Our aim is to protect the health and safety of our clients by partnering with community resources as part of a continuum of care to meet the individual and family's medical, educational, and employment needs.

PRIMARY JOB FUNCTION

The Trainer and Audit Specialist is responsible for advancing staff learning, development, and compliance across the organization. This role blends two critical functions: (1) supporting and serving as a backup to the Training & Development Coordinator to ensure consistent delivery of workforce training and professional development, and (2) conducting quality assurance and auditing activities to maintain regulatory compliance, program efficiency, and service excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Training & Program Development

• Support and serve as back-up to the Training & Development Coordinator in all phases of training projects, including needs assessment, content development, scheduling, delivery, and evaluation.
• Assist with developing and maintaining training strategies and curriculums that foster a culture of learning and consistency across the organization.
• Facilitate in-person, on-site and virtual in-service training, including train-the-trainer sessions, ensuring alignment with best practices and organizational standards.
• Collaborate with internal leadership, clinical consultants, and external providers to identify training needs, source learning opportunities, and coordinate specialized training initiatives.
• Manage training schedules, materials, and logistics, ensuring all training events are well-organized and effectively delivered.
• Track and assess the effectiveness of training programs and software, recommending adjustments and new initiatives to address emerging needs.

Quality Assurance & Auditing

• Conduct program audits to verify compliance with internal and external standards and regulatory requirements.
• Perform initial and ongoing case file reviews to ensure accuracy, completeness, and adherence to record-keeping guidelines.
• Provide quality assurance for client-based data systems (e.g., CARES), validating statistical information and monitoring reports for accuracy, and compliance risks.
• Deliver staff coaching, corrective feedback, and technical support to promote compliance and strengthen program performance.
• Maintain secure, organized archives of program data and documentation.
• Work closely with the Director of CQI & PD and CQI & PD team members to ensure training, compliance, and auditing efforts align with organizational goals.

Collaboration & Organizational Impact

• Partner with CQI & PD team members to update policies, procedures, and evaluation tools that drive best practices.
• Provide continuous staff development regarding regulatory requirements and agency policies.
• Contribute to strategic projects, organizational initiatives, and other duties as assigned, demonstrating flexibility and the ability to pivot to meet evolving organizational priorities.

MINIMUM QUALIFICATIONS

• Associate or bachelor’s degree in social work, Community Health, Psychology, Sociology, or Human Services required.
• A minimum of two (2) years of prior experience training, quality assurance, social service sector, and or working with the unhoused is required.
• Ability to develop and maintain unbiased findings and reports, with excellent attention to detail and policy is also required.
• Critical thinking, analytical, evaluative, and problem-solving skills, as well as resourcefulness.
• Exceptional organizational skills with ability to manage tasks efficiently.
• Strong time management skills, with the ability to prioritize multiple tasks assigned with acceptable follow-up skills while meeting deadlines.
• Excellent project management and time management skills.
• Exhibit the ability to work within a team or independently.
• Excellent oral and written communication skills coupled with strong interpersonal skills.
• Work to resolve issues in a proactive, respectful, and positive manner .
• Utilize good judgment and discretion in the handling of confidential information .
• High level of computer proficiency in Microsoft Office: Outlook, PowerPoint, Word, Excel, as well as Adobe, internet navigation, and the ability to learn new technologies and databases.

OTHER REQUIREMENTS

• May be required to work long hours and a varied schedule.
• Traveling throughout various locations in the New York City area.

• Lifting and moving objects weighing up to 30 pounds several times a week.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PREFERRED QUALIFICATIONS

• Certified Instructor – American Red Cross First Aid/CPR/AED
• Certified Instructor Crisis Prevention Institute (CPI) Nonviolent Crisis Intervention
• Experience with Salesforce software

EEO Statement – Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment free from discrimination without regard to race, color, religion, sex [including pregnancy, gender identity, and sexual orientation], national origin, age, disability, genetic information, political affiliation, veteran/military status, or any other non-merit-based factors and other characteristic protected by law.

#IND1