Technology Trainer

Technology Trainer
Full-Time | Hybrid | Atlanta, GA, Nashville, TN or Birmingham, AL
Legal Industry About Our Client

Our client is a well-established, full-service law firm with a national presence and a reputation for delivering exceptional legal services across a wide range of practice areas. With offices in multiple cities, the firm serves a diverse client base that includes corporations, institutions, and individuals. They are committed to fostering a professional, collaborative culture that values innovation, integrity, and continuous improvement - making this an outstanding environment for professionals who take pride in their work and are passionate about supporting the legal community. Job Description

Our client is seeking a skilled and personable Technology Trainer to join their team and serve as a key resource for end-user technology education across the firm. In this role, you will be responsible for planning and delivering training on all firm-standard software and hardware - supporting both newly hired employees and seasoned attorneys and staff. Each day, you'll balance structured training sessions with real-time floor support, ensuring that every member of the firm can work efficiently and confidently with the tools at their disposal.
The Technology Trainer plays a meaningful role in professional development, particularly for legal staff, through ongoing workshops and one-on-one performance coaching. You will collaborate closely with the Training Manager and Human Resources team to design curriculum, maintain learning management system records, and develop eLearning content. This is a role for someone who thrives on helping others grow, communicates clearly and warmly with people at all levels, and brings a proactive mindset to improving the end-user experience.
If you are a self-starter who is passionate about technology, education, and supporting a high-performing legal environment, we encourage you to apply. Duties and Responsibilities

• Plan and deliver in-person, remote, and one-on-one training sessions for attorneys and staff at all levels.
• Coordinate and conduct follow-up training sessions to reinforce learning and address skill gaps.
• Provide ongoing floor support to end users as needed.
• Lead new hire training and technology orientation programs.
• Conduct regular workshops and training classes on technical applications, processes, and professional development topics for legal staff.
• Promote best practices and coach end users on how to effectively utilize firm technology and related standards.
• Collaborate with Human Resources to assess staff technical capabilities and develop targeted learning action plans.
• Contribute to the design, development, and review of training curriculum and documentation for applications and software upgrades.
• Assist the Training Manager with the planning and delivery of specialized training initiatives.
• Create training videos for eLearning distribution.
• Maintain accurate class schedules, attendance records, and feedback in the firm's learning management system (LMS).
• Respond promptly to special training requests and coordinate appropriate follow-through.
• Identify and recommend areas for improvement to enhance the quality of end-user support and training services.
• Perform other duties as assigned by department leadership.

Required Experience & Skills

• Previous law firm experience is required.
• Proficiency with Microsoft Office Suite, with emphasis on Word, Excel, and PowerPoint.
• Proficiency with Adobe Acrobat.
• Advanced skills in Microsoft Windows 11.
• Excellent oral and written communication skills.
• Strong attention to detail, accuracy, and organizational skills.
• Ability to work effectively under pressure in a fast-paced environment.
• Strong time management skills with the ability to multitask across competing priorities.
• Demonstrated client service focus and ability to collaborate within a team.
• Self-motivated with the ability to work independently and with minimal supervision.
• Ability to exercise confidentiality and professional discretion.
• Well-developed analytical and problem-solving skills.
• Flexibility to work additional hours as needed, travel on occasion, and adapt to evolving department needs.

Nice-to-Haves

• Experience developing eLearning content.
• Familiarity with TechSmith Camtasia for creating training videos.
• Experience with legal applications such as NetDocuments, Litera, and Intapp.

Education

Bachelor's degree preferred, or equivalent professional experience. Pay & Benefits Summary

Up to $90k base plus bonus

• Competitive salary commensurate with experience.
• Comprehensive medical, dental, and vision insurance.
• Life and disability insurance coverage.
• Retirement plan benefits.

Ready to make an impact? Apply today and take the next step in your career!
Submit your resume and cover letter to be considered for this exciting opportunity.
Technology Trainer | Legal Industry | Law Firm | eLearning | Microsoft Office | End-User Training | LMS | Training & Development